Mortgage Lending Support Specialist

2 weeks ago


Raleigh, North Carolina, United States Victorian Finance Full time


Victorian Finance is seeking a dedicated Mortgage Lending Support Specialist to become an integral part of our high-performing team, assisting our mortgage loan originators in delivering exceptional service.

This role demands a distinctive combination of sales acumen and customer service expertise, along with the capability to oversee loan files throughout the entire process.

Strong communication skills are vital for cultivating relationships that foster future business opportunities. If you possess a keen eye for detail, are thorough in your work, and excel in providing outstanding customer service, we encourage you to explore this opportunity.

Key Responsibilities

  • Examine all loan package documentation for inconsistencies, omissions, and income calculations, promptly reporting any issues to the loan originator.
  • Serve as the primary liaison between our clients and the organization, scheduling and conducting meetings to address follow-up matters or outstanding items.
  • Compile necessary loan documentation for verifications and underwriting, including loan files, credit reports, and additional mortgage application materials.
  • Manage incoming calls, book appointments, and provide administrative assistance as required.
  • Address all customer and internal inquiries regarding transactions to ensure a seamless process and exceptional service delivery.

Qualifications

  • Experience in mortgage sales is essential.
  • A degree in banking or finance is preferred, alongside a high school diploma or equivalent.
  • Proficiency in MS Office is required; familiarity with CRM, MLS, DU, and proprietary mortgage software is advantageous.
  • A minimum of 2-3 years of experience in a professional office setting is necessary, ideally in an administrative or mortgage support role.
  • While not mandatory, possessing an NMLS license or relevant training is a plus.
  • Understanding of fundamental loan financing options, including conventional loans, FHA, VA, adjustable/fixed, and commercial loans.
  • Ability to thrive in a collaborative team environment while delivering exceptional communication and customer service to clients.

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