Service Desk Manager
6 hours ago
Leidos is seeking a highly skilled Service Desk Manager to lead our IT Service Desk team. As a key member of our team, you will be responsible for ensuring the successful delivery of phone and desk side support services to our federal customer.
Key Responsibilities:- Oversee the accuracy, timeliness, and documentation of tickets
- Interface daily with federal and contract leadership
- Establish and maintain a comprehensive knowledge base of processes
- Provide exceptional support via exemplary leadership
- Manage up to 15 direct report staff members providing comprehensive IT support
- Ensure the accuracy and completeness of ticket data
- Identify opportunities to streamline service desk workflows and implement automation tools
- Provide timely responses to the customer and Leidos for all ad-hoc reporting requests
- Bachelor's Degree plus 4- years of experience
- Prior Service Desk Leadership experience
- A strong IT services background with experience providing day-to-day IT services
- Ability to obtain and maintain a public trust security clearance
- Experience with federal clients
- U.S. Citizen
- Experience supporting organizations involving a single tier expert support system
- ITIL certification
- HDI certification
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IT Service Desk Analyst
7 hours ago
Alexandria, Virginia, United States 22nd Century Technologies Full timeJob Title:IT Service Desk AnalystJob Description:We are seeking a highly skilled IT Service Desk Analyst to join our team at 22nd Century Technologies. As a key member of our IT department, you will be responsible for providing timely and efficient technical support to our staff and clients.Key Responsibilities:Technical Support:Provide expert technical...
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Service Desk Team Lead
7 hours ago
Alexandria, Virginia, United States ITC Federal, Inc. Full timeJob Title: Service Desk Team LeadJob Summary:We are seeking a highly motivated and experienced Service Desk Team Lead to join our team at ITC Federal, Inc. The successful candidate will be responsible for leading and managing Service Desk Operations for a large federal client, ensuring high-quality service delivery, client satisfaction, and achievement of...
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Front Desk Operations Manager
1 month ago
Alexandria, Virginia, United States REMAX Allegiance Full timeFront Desk Administrative CoordinatorWe are a leading real estate brokerage with a strong presence in DC and VA, seeking a highly organized and detail-oriented individual to manage our front desk operations.Key Responsibilities:Manage multi-line switchboard and distribute mail/packages/faxesNotify clients of incoming faxes/packages/etcThe successful...
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Service Desk Specialist
2 weeks ago
Alexandria, Virginia, United States General Dynamics Information Technology Full timeJob SummaryWe are seeking a highly skilled Service Desk Technician to join our team at General Dynamics Information Technology. As a Service Desk Technician, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for a wide range of IT...
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Front Desk Operations Manager
10 hours ago
Alexandria, Virginia, United States Remington Full timeJob Title: Front Desk SupervisorJob Summary:We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Remington. The successful candidate will be responsible for ensuring the smooth operation of the front desk, providing exceptional guest service, and leading a team of front office associates.Key Responsibilities:Manage and...
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Service Desk Analyst II
3 weeks ago
Alexandria, Virginia, United States Datawiz Full timeJob Title: Service Desk Analyst IIJoin Datawiz, a minority-owned Virginia-based business, as a Service Desk Analyst II to support a Government agency that requires US Citizenship. This role will be based onsite in Arlington, VA.Job Summary:Datawiz is seeking a highly skilled Service Desk Analyst II to provide technical support to our federal government...
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Service Desk Analyst II
14 hours ago
Alexandria, Virginia, United States Datawiz Full timeJob Title: Service Desk AnalystJob Summary:Datawiz is seeking a highly skilled Service Desk Analyst to support our Federal Government client on a full-time, long-term contract. The successful candidate will provide priority-based categorization to track the progress of all incidents and restore degraded or disrupted services as quickly as...
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Front Desk Supervisor
3 weeks ago
Alexandria, Virginia, United States Remington Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Remington. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our front desk, providing exceptional customer service, and leading a team of front desk agents.Key ResponsibilitiesManage and supervise front...
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Front Desk Coordinator
2 weeks ago
Alexandria, Virginia, United States Remax Allegiance Full timeJob Title: Front Desk Administrative CoordinatorWe are seeking a highly organized and detail-oriented Front Desk Administrative Coordinator to join our team at Remax Allegiance in Alexandria, VA.Job Summary:The Front Desk Administrative Coordinator will be responsible for managing the front desk operations, including answering multi-line switchboard,...
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Front Desk Coordinator
4 weeks ago
Alexandria, Virginia, United States Remax Allegiance Full timeFront Desk Administrative CoordinatorWe are a leading real estate brokerage with a strong presence in DC and VA, seeking a highly organized and detail-oriented individual to manage our front desk operations in Alexandria, VA.ResponsibilitiesManage front desk operations, including answering multi-line switchboard, distributing mail/packages/faxes, and...
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Front Desk Representative
4 weeks ago
Alexandria, Virginia, United States Red Roof Full time**Welcome to Red Roof****Job Title:** Front Desk Rep**Job Summary:** We are seeking a friendly and efficient Front Desk Representative to join our team at Red Roof. As a Front Desk Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.**Key Responsibilities:**Welcome and...
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Front Desk Supervisor
4 weeks ago
Alexandria, Virginia, United States Remington Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Remington. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.Key ResponsibilitiesManage front office staff, including interviewing, hiring, training, and...
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SIPR Service Desk Specialist
4 weeks ago
Alexandria, Virginia, United States Peraton Full timeJob SummaryWe are seeking a highly skilled SIPR Service Desk Analyst to join our team at Peraton. The ideal candidate will have extensive experience in M365 administration, Active Directory administration, and network troubleshooting within a Secure Internet Protocol Router Network (SIPR) environment.Key ResponsibilitiesSIPR Triage and Troubleshooting:...
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Front Desk Administrative Coordinator
4 weeks ago
Alexandria, Virginia, United States Remax Allegiance Full timeJob Title: Front Desk Administrative CoordinatorWe are seeking a highly organized and detail-oriented Front Desk Administrative Coordinator to join our team at Remax Allegiance in Alexandria, VA. As a key member of our front office team, you will be responsible for managing the day-to-day operations of our front desk, providing exceptional customer service,...
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Front Desk Administrative Coordinator
11 hours ago
Alexandria, Virginia, United States Remax Allegiance Full timeJob Title: Front Desk Administrative CoordinatorWe are a large real estate brokerage located throughout DC and VA, seeking a highly organized and detail-oriented Front Desk Administrative Coordinator to manage our front desk operations in Alexandria, VA.Responsibilities:Manage front desk operations, including answering multi-line switchboard, distributing...
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Front Desk Supervisor
4 weeks ago
Alexandria, Virginia, United States Remington Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Remington. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.Key ResponsibilitiesManage and supervise front office staff, including interviewing, hiring,...
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Front Desk Representative
1 week ago
Alexandria, Virginia, United States Westin Alexandria Full timeJob Summary:The Front Desk Agent is responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our valued guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.Responsibilities:Guest Registration: Register...
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Front Desk Representative
3 weeks ago
Alexandria, Virginia, United States IHG Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at IHG Hotels & Resorts. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.Key ResponsibilitiesProvide warm and welcoming...
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Front Desk Representative
1 month ago
Alexandria, Virginia, United States free-classifieds-usa Full timeFront Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Courtyard Alexandria Old Town/Southwest. As a Front Desk Agent, you will be responsible for delivering exceptional guest experiences and ensuring a smooth and efficient check-in and check-out process.Key Responsibilities:Process guest...
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Front Desk Representative
3 weeks ago
Alexandria, Virginia, United States Remington Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at Remington. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of accuracy in all transactions.Key...