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Front Desk Supervisor

2 months ago

Alexandria, Virginia, United States Remington Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Remington. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.

Key Responsibilities
  • Manage and supervise front office staff, including interviewing, hiring, training, and scheduling.
  • Operate the MICROS system accurately and efficiently, handling daily transactions and discrepancies.
  • Communicate effectively with Housekeeping and Engineering Departments regarding guest requests and maintenance needs.
  • Process guest requests promptly and professionally, ensuring high levels of satisfaction.
  • Work collaboratively with the team to achieve exceptional guest experiences.
Requirements
  • Ability to work calmly under pressure and handle high-demand situations.
  • High work ethic and self-initiative, with a strong desire to provide excellent customer service.
  • Flexibility to work varying schedules, including nights, weekends, and holidays.
About Us

Remington is a dynamic and customer-focused organization, committed to delivering exceptional experiences for our guests. We offer a supportive and collaborative work environment, with opportunities for growth and development.