Business Strategy Transformation Leader

1 day ago

Lenexa, Kansas, United States Quest Diagnostics Full time
About Quest Diagnostics

Quest Diagnostics is a leading provider of diagnostic testing, information, and services that doctors and patients need to make better healthcare decisions. We are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

The Role

We are seeking a transformative, innovative, and creative Senior Director who is results-driven, growth-focused, strategic, customer-focused, and people-focused. The ideal candidate must be a continuous improvement and process excellence expert with the ability to build and transform a large-scale, profitable business.

Key Responsibilities
  1. Lead transformation to reinvent and evolve our business.
  2. Develop and execute a strategy to identify and monetize new growth and revenue opportunities leveraging our core competencies and strengths.
  3. Lead the products and services team and QMS/continuous improvement team.
  4. Reinvent and transform our field operations network.
  5. Create vision and excitement, delivering inspiring messaging to all levels of the organization.
  6. Plan, execute, and deliver business and financial results.
  7. Collaborate with commercial teams, products and services teams, HLS teams, strategic customers, Quest Diagnostics executives, and leaders in all functions.
Other Responsibilities
  • Develop operational strategy for the business and drive key initiatives deployment.
  • Work collaboratively with all aspects of the business.
  • Own the learning, application, and adoption of QMS principles and practices across large portions of the enterprise.
  • Champion and drive the use of big data analytics tools to tackle system-level problems.
  • Cultivate a culture shift from dashboards and analytics towards actions and results.
  • Own a portfolio of initiatives resulting in large-scale improvement across designated functions and businesses.
  • Drive continuous improvement, process management, or system thinking.
  • Facilitate cross-functional discussions, targeted workshops, and Kaizens to achieve strategic and operational objectives.
  • Leverage Hoshin deployment where appropriate and breakthrough planning.
  • Demonstrate expertise in driving cross-functional collaboration and business transformation projects using program management principles and tools.
Qualifications
  • 15-20 years of direct responsibility of operational ownership of different aspects of a business, and Continuous Improvement experience.
  • Bachelor's degree required (industrial engineering, supply chain, or other technical focus); Master's degree in industrial engineering or related discipline preferred.
  • Formal training in continuous improvement methodologies required (e.g., Lean Manufacturing, TPS, Six Sigma, Total Quality Management, Theory of Constraints).
  • Licensing in Continuous Improvement certified (LSS Master Black Belt or Lean certified, QMS or equivalent business operating systems Certified) preferred.
  • Demonstrated success leading large, complex, cross-functional change initiatives (15+ years).
  • Previous experience designing and deploying kaizen culture across medium-to-large organizations.
  • Experience working in systems such as the Toyota Production System, Danaher Business System, Virginia Mason Production System, Honeywell Operating System, Thermo Fisher, GE, or similarly mature and rigorous lean models.
  • Expert-level experience using robust, structured problem-solving and designing countermeasures for multivariate problems.
  • Demonstrated understanding of continuous improvement, process management, and systems thinking.
  • Proven track record of fostering leadership alignment, target setting, and catch-ball.
  • Poise and leadership presence when facilitating discussions and leading workshops.
  • Experience managing geographically dispersed teams.
  • Demonstrated ability to develop strong relationships with others.
  • Advanced data analysis skills.
  • Financial and business acumen, must be familiar with financial P&L.
  • Change Agent; have the ability to scale.
  • Working knowledge of Hoshin-Kanri (Policy Deployment) principles and practices.
  • Effective written and verbal communication skills across multiple formats.
  • Ability to handle multiple projects simultaneously.
Competencies
  • Problem Solving
  • Listening
  • Directing Others
  • Dealing with Ambiguity
  • Drive for Results
  • Organizational Agility
  • Managerial Courage
  • Business Acumen
  • Collaboration

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