Operations Area Supervisor
2 weeks ago
ABOUT AMAZON
Our global Operations network ensures the timely delivery of countless packages and satisfaction to Amazon customers daily. We are in search of driven, customer-oriented individuals eager to become part of our team as an Operations Area Supervisor. In this capacity, you will oversee a group of hourly associates and will be tasked with engaging your team throughout their shifts to uphold the highest standards of safety, quality, attendance, and performance. Additionally, you will play a crucial role in meeting our customer expectations to guarantee that orders are fulfilled accurately and punctually.
Our Operations workflow consists of three primary segments: First mile - where products are stored and prepared for orders; Middle mile - where orders are transported to your area; and Last mile - when products reach the customer's doorstep. While there may be slight variations in workflows, one constant remains: our commitment to the customer.
The Rapid and Rural Logistics (R2L) division is a dynamic segment within Amazon focused on providing our customers with swift delivery services. We comprise both operational and support teams dedicated to innovating the last mile customer experience. Join us in shaping the future.
Key Responsibilities and Job Elements:
- Support, mentor, and inspire your team.
- Oversee safety, quality, productivity, and customer delivery commitments.
- Collaborate with various support teams, including Safety, Operations Integration, Loss Prevention, and Human Resources, to formulate strategies that align with business goals.
- Lift items weighing up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.
- Operate in an environment where noise levels fluctuate and are subject to varying temperatures and weather conditions.
- Work a flexible schedule, which may include weekends and/or overnight shifts.
Basic Qualifications:
- 2+ years of experience in employee and performance management.
- Bachelor's degree or equivalent, or 2+ years of experience with Amazon (blue badge/FTE).
- Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
Preferred Qualifications:
- 1+ years of experience with performance metrics, process improvement, or lean methodologies.
Amazon is dedicated to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
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