Premium Hospitality Supervisor

7 days ago


Worcester, Massachusetts, United States Oak View Group Full time
Job Summary

The Suites Supervisor is a key member of the Oak View Group team, responsible for overseeing the serving of guests in the suites level, including 44 suites and an exclusive VIP area. This role requires a personable and adaptable individual who can thrive in a fast-paced environment.

Key Responsibilities
  • Oversee the setup of food service areas within specific suites based on pre-orders.
  • Ensure all suites are set prior to events based on communication received of orders.
  • Responsible for ensuring quality and hospitality throughout the Suite Level of the arena.
  • Communicate effectively with counterparts in the department.
  • Organize and prepare events, including assisting with closing out financials and ensuring correct billing.
  • Supervise team members on non-event and event days.
  • Direct any other inquiries to the correct entity and/or personnel.
  • Monitor and maintain food quality.
  • Assist management with monitoring department policies and procedures, safety and sanitation standards, and maintaining a positive atmosphere for team members and guests.
  • Maintain, resolve, and enforce cash handling policies and procedures.
  • Monitor and enforce safe alcohol policies and procedures.
  • Monitor and maintain inventory control and product requisition.
  • Have full knowledge of food and beverage menu items and accompaniments.
  • Responsible for supervising the service of beverages to guests, including alcoholic beverages, and checking guests' IDs to verify minimum age requirements.
  • Respond to additional guest requests and ensure suites have all necessary serviceware.
  • Supervise the setup of suites functions, including linens, dishware, glassware, and silverware.
  • Maintain sanitation, health, and safety standards in work areas.
  • Meet the company standard for excellent attendance.
  • Ensure location equipment is operable and clean prior to events.
  • Recognize guests who are visibly intoxicated and take action to cut off alcohol to such individuals.
  • Enforce all Spectra policies and procedures.
  • Practice excellent Human Resources skills, including employee relations, corrective action, coaching, and counseling employees, and complete all necessary HR-related paperwork.
  • Assist the management team with projects, including training, inventory, and special events.
Qualifications
  • Ability to supervise the work of others.
  • Effective communication skills with employees, co-workers, volunteers, management staff, and guests.
  • Ability to speak, read, and write in English.
  • Ability to work well in a team-oriented, fast-paced, event-driven environment.
  • Possess a valid food handling certificate or alcohol service permit, if required by state or federal regulations.
  • Ability to handle cash accurately and responsibly.
  • Basic math skills for POS cash/credit transactions, cash reconciliation, and product inventory.
Education, Qualifications, and Experience
  • At least 1-2 years of experience working in a supervisory capacity in a fast-paced restaurant or catering environment or applicable education.


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