Technical Assistance Representative

6 days ago


Fairfield, California, United States TAJ Technologies Inc Full time
Job Summary

TAJ Technologies Inc is seeking a highly skilled IT Support Specialist to join our team. As a key member of our Helpdesk, you will be responsible for providing exceptional technical assistance to our customers, ensuring the availability and reliability of our information systems.

Key Responsibilities
  • Monitor and execute application processes to ensure seamless system performance.
  • Respond to customer inquiries, logging detailed problem descriptions into our Incident Management application.
  • Provide answers to simple frequently asked questions, triage calls, and route tickets to the appropriate support staff.
  • Escalate technical problems to management, vendors, support staff, and clients as needed.
  • Perform data-entry and other clerical tasks as required.
  • Collaborate with management to perform various tasks in support of the Helpdesk.
  • Monitor Helpdesk email and voicemail hourly, as defined in departmental Policies and Procedures.
  • Educate end-users as needed, and attend scheduled department meetings.
Requirements
  • High school graduate or equivalent, with a preference for college-level courses or outside classes in Information Technology.
  • One year's experience in Computer Operations, preferably in a hospital environment, or two semesters of coursework as a Computer Science Major at an accredited college or university.
  • Superior customer service skills, with the ability to demonstrate empathy, optimism, and cultural competency in interactions with others.
  • Strong communication skills, with the ability to communicate effectively both written and verbally with all organization employees and outside vendors.
  • Ability to work independently, with a commitment to service excellence and a willingness to learn new things and team with others in a collaborative environment.
  • Physical ability to lift boxes weighing up to 40 pounds, with the ability to work any shift, holidays, and weekends as required.
Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our Purpose

At TAJ Technologies Inc, our purpose is to create a positively memorable and inspiring experience for each and every customer we serve, each and every time we have the opportunity to serve them. We distinguish ourselves by our ability to listen and empathize with others and by the exceptional efforts we make to deliver uncompromising levels of service.



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