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Customer Care Specialist
2 months ago
Client Service Representative
Reports To:
Hospital Director
Department:
Emergency
Location:
All
FLSA Status:
Non-Exempt
JOB SUMMARY
The Client Service Representative plays a vital role in delivering outstanding and empathetic service to the pet owners and their beloved animals within our community.
Compensation ranges from $20 to $24.50 per hour, depending on experience.KEY RESPONSIBILITIES
- Greet clients warmly, assess their needs along with those of their pets, and facilitate the check-in and check-out procedures.
- Exhibit a professional and courteous demeanor towards both clients and staff.
- Respond promptly to phone inquiries and client questions, ensuring clear communication.
- Assist veterinary technicians in providing essential instructions to pet owners regarding medication administration.
- Process client invoices, collect payments, issue change, and secure credit card authorizations in accordance with hospital policies.
- Ensure the waiting area and reception space are tidy and well-stocked with necessary supplies, educational materials, and brochures.
- Handle all animals with care and compassion.
- Perform additional duties as assigned.
ESSENTIAL QUALIFICATIONS
The qualifications outlined below represent the knowledge, skills, and abilities required for the role of
Client Service Representative:
- Basic understanding of veterinary medicine is preferred.
- Strong client service and interpersonal skills.
- Ability to quickly learn and apply basic patient restraint techniques.
- Competence in reading and interpreting patient charts and treatment documentation.
- Proficient computer skills and ability to adapt to new systems (Microsoft Office, E-mail, EzyVet preferred).
- Professional and courteous communication style.
- Flexibility and willingness to learn.
- Attention to detail and adherence to established procedures.
- Ability to work effectively in a team setting.
- Self-motivated and capable of working independently.
COMMUNICATION SKILLS
The candidate must demonstrate the ability to communicate consistently and professionally, both verbally and in writing. This includes:
- Collaborating effectively with the on-duty ER Doctor or ER Shift Lead.
- Recognizing and escalating real-time client, clinical, or workflow concerns to the Technician Supervisor or Hospital Director.
This description provides a general overview of the responsibilities and expectations for the role and is not intended to be exhaustive or represent the specific duties of any individual.
The knowledge, skills, and abilities may be acquired through a combination of formal education, self-directed learning, prior experience, or on-the-job training.
