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Client Relations Specialist
2 months ago
Customer Care Representative
Mercedes-Benz of Fairfield is actively looking for dedicated Customer Care Representatives to enhance our Service Team and address the increasing demands of our clientele.
At Mercedes-Benz of Fairfield, we believe that delivering the best customer experience relies on team members who foster long-lasting relationships, exhibit outstanding customer service abilities, and possess a confident, approachable demeanor. Professional appearance and excellent communication skills are essential.
As a family-owned and operated Authorized Mercedes-Benz Dealer, we pride ourselves on representing the complete range of Mercedes-Benz Passenger Cars and Commercial Vans.
KEY RESPONSIBILITIES:
- Manage appointment scheduling to achieve daily targets.
- Arrange appointments that align with client preferences.
- Process financial transactions using a point-of-sale system.
- Complete loaner agreements and conduct visual inspections for clients borrowing vehicles.
- Collaborate with the transportation coordinator to offer services to guests.
- Assist in moving vehicles and driving client shuttles.
- Perform opening and closing responsibilities as needed.
REQUIREMENTS:
- High School diploma or equivalent.
- Minimum of 2 years in customer service or a related field.
- At least 6 months of experience with Microsoft Office, including Excel.
- Valid California driver's license.
- Exceptional customer service skills.
- Strong organizational and data entry capabilities.
- Familiarity with the automotive industry is highly preferred.
