Aftermarket Support Representative

2 weeks ago


Cedar Rapids, Iowa, United States Terex Full time

Aftermarket Customer Support Specialist

Location: Cedar Rapids, IA, US

Department: Customer and Product Support

The Aftermarket Customer Support Specialist plays a crucial role in delivering exceptional support for our product line. This position leverages in-depth knowledge of equipment to assist dealers in enhancing their market share of replacement parts. You will guide dealers regarding the availability of conversion components and collaborate with both dealers and customers to resolve issues related to replacement parts.

Key Responsibilities:

  • Facilitate the expediting of open parts orders and manage any backlog effectively.
  • Prepare detailed pricing and availability inquiries for dealers.
  • Ensure compliance with Export Regulations for international shipments.
  • Coordinate with the shipping distribution center to provide clear international shipment instructions.
  • Offer backup support for the inside parts team as necessary.
  • Maintain and price intercompany price lists according to country requirements.
  • Assist dealers with the Online Order Entry Inquiry System (OCC).
  • Support the Parts Team in managing and prioritizing Help Desk inquiries.
  • Collaborate cross-functionally with all Terex MPS team members, including buyers, planners, and engineering, to ensure customer satisfaction.
  • Contribute to special projects as directed by the Manager.

Basic Qualifications:

  • Minimum of 2 years of experience in customer service.
  • High School Diploma or GED.

Preferred Qualifications:

  • Associate's degree.
  • Experience with heavy equipment.
  • Proficiency in MS Office, particularly Word and Excel.
  • Ability to understand and interpret parts manuals.
  • Familiarity with reading technical prints.
  • Experience with Oracle systems.
  • Strong communication and customer service skills.
  • A collaborative team-oriented mindset.

Company Overview:

Terex Corporation is a leading global manufacturer of lifting and material processing products and services, with a commitment to improving lives through innovative equipment. Our operations span the globe, fostering a close-knit community within each office and factory. We prioritize diversity, inclusion, safety, integrity, respect, servant leadership, courage, and citizenship, while encouraging continuous improvement and professional development.

Additional Information:

We are dedicated to attracting and retaining the most qualified employees, providing equal employment opportunities based on work-related factors without regard to non-work-related factors. Terex offers competitive salaries, opportunities for advancement, and a comprehensive benefits package, including paid vacation, 401(k), medical, dental, and vision coverage.



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