Customer Service and Sales Support Specialist

2 weeks ago


Cedar Rapids, Iowa, United States Allegra Print Mail Signs Full time

Are you a dedicated professional looking to excel in a supportive role within a dynamic environment? At Allegra Print Mail Signs, we are in search of a detail-oriented and proactive individual to fill the position of Customer Service and Sales Support. If you are someone who values commitment and seeks to understand the purpose behind your tasks, this opportunity may be ideal for you.

As part of our close-knit sales team, your primary responsibility will be to provide tailored support to a select group of sales representatives while also engaging directly with our valued clients.

Desired Qualifications:
- High school diploma or equivalent
- Experience in customer service or sales, preferably within the printing or promotional products sector
- Strong command of the English language, both written and verbal
- Proficient math skills
- Excellent interpersonal abilities
- Keen attention to detail, with a focus on error prevention and problem-solving
- Aesthetic sensibility regarding design and color
- Computer literacy and familiarity with current technologies
- Self-motivated and resourceful problem solver
- Strong organizational and time management skills
- Ability to manage multiple tasks effectively
- Exceptional phone etiquette and customer service skills
- Positive and enthusiastic demeanor
- Capability to meet or exceed assessment benchmarks as set by management
- Flexibility to navigate the workplace to gather necessary information and materials.

Key Responsibilities:
- Manage client projects and communications
- Liaise with vendors
- Follow up on client projects and quotes
- Organize customer artwork and completed projects
- Conduct quality checks on projects
- Participate in daily production meetings.

Additional Responsibilities:
- Schedule meetings between clients and sales representatives
- Assist with field sales calls
- Conduct research for opportunities and lead generation for sales representatives.

Work Schedule:
- Standard 8-hour shift, Monday to Friday
- Supplemental pay types include bonus opportunities.

Benefits:
- 401(k) with matching contributions
- Dental and health insurance
- Employee discounts
- Life insurance
- Paid time off
- Vision insurance
- Competitive annual salary.



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