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Guest Services Associate

1 month ago

Mount Vernon, New York, United States George Washington's Mount Vernon Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Associate to join our team at George Washington's Mount Vernon. As a key member of our Guest Services team, you will be responsible for providing exceptional service to our visitors, ensuring a positive and memorable experience for all.

Key Responsibilities
  • Welcome and assist guests of all ages and backgrounds, providing a warm and welcoming experience.
  • Create a positive learning environment by being hospitable, approachable, and professional in appearance and demeanor.
  • Assist with basic and group ticket sales through the Tessitura system.
  • Support membership sales through the Tessitura system.
  • Provide support for the Call Center team by entering group reservations into the Tessitura system.
  • Assist supervisors with the daily opening, closing, and security of the relevant facilities.
  • Assist supervisors with the implementation of emergency procedures when necessary to ensure safety for our guests, colleagues, historic structures, and collections.
  • Maintain a thorough understanding of estate logistics, programs, and content.
  • Assist with other projects as needed.
Requirements
  • Excellent customer service skills and an outgoing, friendly, positive demeanor.
  • Strong communication skills.
  • Basic computer skills.
  • Must be responsible, flexible, punctual, and able to work well under pressure.
  • Ability to work creatively and effectively as a member of a team.
Working Conditions

This is a non-remote position that requires frequent weekends, evenings, and holidays. Must be able to stand/walk for long periods on varying surfaces, inside and outside, and in a variety of conditions.

Accreditation

Must comply with comprehensive dress code for uniformed staff and departmental standard operating procedures. Must maintain George Washington's Mount Vernon Guest Services Accreditation.

Equal Opportunity Employer

Mount Vernon is dedicated to creating an inclusive environment for all employees. As an Equal Opportunity Employer, we are committed to building and retaining a team that represents a variety of skills, experiences, and perspectives.