Guest Services Representative

2 days ago


Mount Pleasant, Utah, United States Charlestowne Hotels Full time

Job Summary:

We are seeking a highly skilled Guest Services Representative to join our team at Charlestowne Hotels. The ideal candidate will possess excellent communication skills, a warm and welcoming demeanor, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Provide exceptional guest service through friendly, courteous, and efficient interactions.
  • Process guest check-ins and check-outs in a timely and accurate manner.
  • Respond to guest inquiries and resolve issues in a professional and respectful manner.
  • Maintain accurate records of guest interactions and communicate effectively with other hotel departments.
  • Assist with room assignments, key distribution, and other front desk duties as needed.
  • Ensure a high level of guest satisfaction and quality service at all times.

Requirements:

  • High school diploma or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience.
  • Ability to work effectively in a team environment and communicate clearly with guests and colleagues.
  • Excellent problem-solving and conflict resolution skills.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.

Working Environment:

The work environment is fast-paced and dynamic, with a focus on providing exceptional guest service. The ideal candidate will be able to work effectively in a team environment and maintain a positive attitude in a variety of situations.

Language: English



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