Guest Services Representative
2 days ago
Job Summary:
We are seeking a highly skilled Guest Services Representative to join our team at Charlestowne Hotels. The ideal candidate will possess excellent communication skills, a warm and welcoming demeanor, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Provide exceptional guest service through friendly, courteous, and efficient interactions.
- Process guest check-ins and check-outs in a timely and accurate manner.
- Respond to guest inquiries and resolve issues in a professional and respectful manner.
- Maintain accurate records of guest interactions and communicate effectively with other hotel departments.
- Assist with room assignments, key distribution, and other front desk duties as needed.
- Ensure a high level of guest satisfaction and quality service at all times.
Requirements:
- High school diploma or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience.
- Ability to work effectively in a team environment and communicate clearly with guests and colleagues.
- Excellent problem-solving and conflict resolution skills.
- Ability to work a variety of shifts, including evenings, weekends, and holidays.
Working Environment:
The work environment is fast-paced and dynamic, with a focus on providing exceptional guest service. The ideal candidate will be able to work effectively in a team environment and maintain a positive attitude in a variety of situations.
Language: English
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