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Guest Care Specialist
1 month ago
Monro Muffler Brake is seeking a highly motivated Guest Care Specialist to provide exceptional customer service and drive sales of automotive repair services and tires. As a key member of our team, you will be responsible for engaging customers, scheduling appointments, and presenting needed services following the Monro selling process.
Key Responsibilities:
Provide a superior Guest Care experience to customers
Assist in driving sales of automotive repair services and tires
Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process
First point of contact for customers on the phone and in the store
Responsible for the organization and productivity of the service business through estimate and invoice transactions
Under the direction of management, assists in various aspects of customer care, work order completion, and register assistance
Requirements:
High school diploma or equivalent required
Valid Driver's License
One (1) year of sales experience needed
Preferred One (1) year of related experience in the automotive service environment
Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to customers
Strong problem-solving skills
Ability to work, Days, Evenings, Weekends, Holidays
Physical Demands:
Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance
Frequent standing and walking for long periods of time
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting
Climb up and down ladders to retrieve and stock merchandise
Communicate effectively in person, by telephone, or by using telecommunications equipment
Enter and locate information on computer
Safely operates a motor vehicle
Growth Opportunity:
At Monro Muffler Brake, we're committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills, and open opportunities. Our teammates receive on-the-job training, company-sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.
