Service Ambassador

5 days ago


Mount Ida, Arkansas, United States Shangri-La Full time

Job Summary:

Shangri-La Toronto is seeking a highly skilled and experienced Service Associate to join our team. As a Service Associate, you will be responsible for providing exceptional service to our guests in the Food and Beverage outlets.

Key Responsibilities:

  • Provide warm and genuine hospitality to guests, ensuring a 5-star experience.
  • Greet and seat guests in the Food and Beverage Outlets, and proactively meet service expectations.
  • Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy, and humility.
  • Ensure compliance to all hotel policies, standards, and core practices.
  • Maintain positive internal and external relationships, familiarity with local venues, attractions, restaurants, events, and Shangri-La hospitality standards.
  • Receive guest reservations, verify in-house guests, maintain seating charts, and attend to other service needs as appropriate.
  • Advise colleagues of guest special occasions, unique celebrations, concerns for allergies or other service needs that require special attention.
  • Resolve food or beverage quality and service complaints at the earliest and first point of customer contact, advising the Manager as appropriate.
  • Update the customer database in a complete and accurate manner.
  • Provide assistance to other F&B colleagues when needed and undertake other ad-hoc related responsibilities as required.

Requirements:

  • Upscale lounge or luxury level service knowledge and training.
  • Minimum 2 years of previous work experience in a similar capacity.
  • Required to work nights, weekends, and/or holidays on a rotational basis with advance notice.
  • Current SmartServe certification.
  • Must be legally entitled to work in Canada.

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