Guest Services Representative
2 months ago
Charlestowne Hotels is seeking a highly skilled Guest Services Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our guests.
Key Responsibilities:- Register and check-out guests in a professional and friendly manner
- Answer phone calls and respond to guest inquiries in a timely and knowledgeable manner
- Complete all tasks on the daily checklist, including reviewing arrivals, blocking rooms, and issuing guest safety deposit boxes
- Conduct pre-assignment of hotel rooms, including VIPs, repeat guests, and special requests
- Follow established key control policy and ensure proper credit policies are followed
- Assist with Concierge services and provide knowledge of local attractions and events
- Monitor room availability and review daily selling status using yield management system
- Attend department meetings and perform other duties as directed by immediate supervisor
- High school diploma or equivalent required; six months to one year of related experience and/or training preferred
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to write reports, business correspondence, and procedure manuals
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
The work environment is fast-paced and dynamic, with moderate noise levels. The ideal candidate will be able to work effectively in a team environment and provide exceptional guest service in a professional and friendly manner.
Charlestowne Hotels is an equal opportunity employer and welcomes applications from diverse candidates.
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