Service Associate

3 weeks ago


Mount Ida, Arkansas, United States Shangri-La Full time
{"title": "Service Associate", "description": "Job Summary

Shangri-La Toronto is seeking a Service Associate to join our team. As a Service Associate, you will be responsible for providing exceptional service to our guests in the Food and Beverage outlets.

Key Responsibilities
  • Provide warm and genuine hospitality to guests, ensuring a 5-star experience.
  • Greet and seat guests in the Food and Beverage Outlets, and meet service expectations proactively, promptly, and professionally.
  • Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy, and humility.
  • Ensure compliance to all hotel policies, standards, and core practices.
  • Maintain positive internal and external relationships, familiarity with local venues, attractions, restaurants, events, and Shangri-La hospitality standards.
  • Resolve food or beverage quality and service complaints at the earliest and first point of customer contact, advising the Manager as appropriate.
Requirements
  • Upscale lounge or luxury level service knowledge and training.
  • Minimum 2 years of previous work experience in a similar capacity.
  • Required to work nights, weekends, and/or holidays on a rotational basis, with advance notice.
  • Current SmartServe certification.
  • Must be legally entitled to work in Canada.
About Shangri-La Toronto

Shangri-La Toronto is committed to providing a welcoming and inclusive environment for all guests and colleagues. We are an equal opportunities employer and welcome applications from diverse candidates.

", "lang_code": "en"}
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