Sales Operations Coordinator

2 weeks ago


Richmond Heights, Virginia, United States LACOSTE BOUTIQUES CENTRAL Full time
Position Overview:
A Retail Sales Team Leader is essential in fostering a high level of customer satisfaction through outstanding sales achievements.

By exemplifying company values and service standards, the Sales Team Leader significantly contributes to the business's success.


Key Responsibilities:
  • Deliver exceptional customer service to both new and existing clientele.
  • Drive sales by identifying and targeting potential business opportunities. Cultivate a new customer base to enhance sales while maintaining relationships with current customers.
  • Exhibit strong client engagement skills through proactive outreach and personalized service.
  • Inspire, guide, and energize the sales team to meet overall sales objectives.
  • Assign tasks and responsibilities to team members effectively.
  • Implement and execute the sales strategy.
  • Take charge of the sales floor alongside the Store Manager; warmly welcome all customers and manage inquiries professionally.
  • Mentor and train retail sales associates on effective sales techniques.
  • Recognize current and emerging trends that resonate with consumers.
  • Ensure fitting rooms are prepared for customers by promptly organizing merchandise.
  • Maintain merchandise cleanliness and readiness for display.
  • Enhance product knowledge through training and e-learning modules to better serve customers.
  • Comply with loss prevention and inventory management protocols.
  • Ensure promotional materials are accurate and displayed according to company standards.
  • Monitor and analyze local market competitors.
  • Address customer inquiries, complaints, and concerns professionally.
  • Foster positive employee relations by leading and developing a high-quality store team, collaborating with management on coaching and conflict resolution.
  • Perform additional duties as assigned.
  • Hold store keys and participate in opening and closing procedures.

Qualifications:
  • Minimum of 2 years of experience in retail sales.
  • Proven sales skills with a focus on client development.
  • Strong communication abilities are essential.
  • Entrepreneurial mindset with a keen ability to identify business trends and opportunities.
  • Effective leadership and motivational skills to guide a team.
  • Competitive spirit with a drive to achieve goals.
  • Innovative thinker dedicated to advancing the brand.

Core Values:
Accountability:
  • Providing clear answers to inquiries.
  • Proposing effective solutions.
  • Integrating our role as a global economic contributor.

Collaboration:
  • Achieving success together.
  • Working in unison.
  • Sharing valuable information.
  • Building mutual trust.

Caring:
  • Respecting our team members.
  • Valuing customer relationships.
  • Embracing diverse perspectives.
  • Promoting inclusivity.
  • Showing concern for others.

Audacity:
  • Embracing calculated risks.
  • Encouraging creativity and innovation.
  • Pursuing unconventional paths.
  • Creating meaningful value.

This job description is subject to change at the discretion of management, and it is not intended to be exhaustive.

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