Sales Operations Coordinator
2 weeks ago
A Retail Sales Team Leader is essential in fostering a high level of customer satisfaction through outstanding sales achievements.
By exemplifying company values and service standards, the Sales Team Leader significantly contributes to the business's success.
Key Responsibilities:
- Deliver exceptional customer service to both new and existing clientele.
- Drive sales by identifying and targeting potential business opportunities. Cultivate a new customer base to enhance sales while maintaining relationships with current customers.
- Exhibit strong client engagement skills through proactive outreach and personalized service.
- Inspire, guide, and energize the sales team to meet overall sales objectives.
- Assign tasks and responsibilities to team members effectively.
- Implement and execute the sales strategy.
- Take charge of the sales floor alongside the Store Manager; warmly welcome all customers and manage inquiries professionally.
- Mentor and train retail sales associates on effective sales techniques.
- Recognize current and emerging trends that resonate with consumers.
- Ensure fitting rooms are prepared for customers by promptly organizing merchandise.
- Maintain merchandise cleanliness and readiness for display.
- Enhance product knowledge through training and e-learning modules to better serve customers.
- Comply with loss prevention and inventory management protocols.
- Ensure promotional materials are accurate and displayed according to company standards.
- Monitor and analyze local market competitors.
- Address customer inquiries, complaints, and concerns professionally.
- Foster positive employee relations by leading and developing a high-quality store team, collaborating with management on coaching and conflict resolution.
- Perform additional duties as assigned.
- Hold store keys and participate in opening and closing procedures.
Qualifications:
- Minimum of 2 years of experience in retail sales.
- Proven sales skills with a focus on client development.
- Strong communication abilities are essential.
- Entrepreneurial mindset with a keen ability to identify business trends and opportunities.
- Effective leadership and motivational skills to guide a team.
- Competitive spirit with a drive to achieve goals.
- Innovative thinker dedicated to advancing the brand.
Core Values:
Accountability:
- Providing clear answers to inquiries.
- Proposing effective solutions.
- Integrating our role as a global economic contributor.
Collaboration:
- Achieving success together.
- Working in unison.
- Sharing valuable information.
- Building mutual trust.
Caring:
- Respecting our team members.
- Valuing customer relationships.
- Embracing diverse perspectives.
- Promoting inclusivity.
- Showing concern for others.
Audacity:
- Embracing calculated risks.
- Encouraging creativity and innovation.
- Pursuing unconventional paths.
- Creating meaningful value.
This job description is subject to change at the discretion of management, and it is not intended to be exhaustive.
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