Retail Sales Representative

2 weeks ago


Richmond Heights, Virginia, United States Rack Room Shoes Full time
Position Overview
As a vital member of our retail team, you will uphold and embody the service standards of our company with every customer interaction.

Your primary responsibility will be to achieve sales targets and operational goals as outlined by store management, while adhering to company Policies and Procedures.

Team Leadership
Lead by example in ensuring the accuracy and thoroughness of your work, inspiring fellow team members to do the same.

Collaboratively strive towards the shared objective of presenting the store, its products, and yourselves in the most favorable manner to our customers.

Financial Responsibilities
Manage cash transactions and ensure the precision of all sales operations.

Process all sales and transactions through the POS system in compliance with established policies, maintaining strict oversight of all financial exchanges and sales documentation.

Key Responsibilities
- Deliver an exceptional shopping experience for our customers by adhering to company service standards.
- Exhibit a positive demeanor, readiness to assist, and comprehensive product knowledge.
- Promote the company rewards program and other business initiatives.
- Stay informed about current sales promotions.
- Ensure merchandise is presented attractively and organized effectively.
- Maintain cleanliness and orderliness throughout the store.
- Develop and retain essential product knowledge and fitting expertise.
- Be vigilant regarding Loss Prevention issues involving customers and staff.

Participate in physical inventory counts, assist with the receipt and distribution of merchandise, and contribute to the placement of products on the sales floor as needed.

Cashier Duties
When performing cashier responsibilities, ensure all sales are processed according to existing policies and procedures.

Verify that all footwear is matched correctly.

Essential Relationships
Engage effectively with customers, fellow Sales Associates, Store Management, and District/Regional Managers. Qualifications
- Strong interpersonal skills to effectively interact with customers and all levels of staff.
- Basic communication skills (both verbal and non-verbal), organizational abilities, and math proficiency.
- Previous experience in retail sales, ideally in specialty retail or footwear.
- Familiarity with company policies and procedures.
- Basic visual merchandising skills and understanding of Store Presentation Standards.

About Rack Room Shoes
Rack Room Shoes is dedicated to providing a wide selection of quality footwear for men, women, and children across comfort, dress, casual, and athletic categories. We pride ourselves on offering a diverse range of nationally recognized brands and exclusive private labels that ensure great styles and exceptional value for our customers.

We are committed to equal employment opportunities for all employees and applicants, without regard to race, color, religion, sex, national origin, marital status, disability, genetic information, age, military service, or any other characteristic protected by applicable law.



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