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Hotel Operations Manager

2 months ago

Kansas City Missouri, United States AC Hotel Kansas City Plaza Full time
Job Summary

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at AC Hotel Kansas City Plaza. As an Assistant General Manager, you will be responsible for supervising and managing hotel departments, overseeing hotel operations, and ensuring exceptional guest satisfaction.

Key Responsibilities
  • Supervise and manage hotel departments, including front office, housekeeping, food and beverage, and engineering.
  • Oversee hotel operations, including guest services, room assignments, and maintenance.
  • Ensure exceptional guest satisfaction by monitoring guest feedback and implementing improvements.
  • Assist the General Manager in preparing forecasts and reports, and assist in the development and implementation of the budget.
  • Oversee property accounting functions, including accounts payable and receivable, house bank audits, petty cash, and tax.
  • Coordinate with the corporate accounting department to oversee payroll functions.
  • Oversee and ensure internal audit standards are met.
  • Interact with the sales staff to discuss and implement sales strategies to improve occupancy levels and revenues.
  • Monitor and maintain front office systems and equipment to ensure optimum performance.
  • Serve on the hotel's safety committee.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Follow sustainability guidelines and practices related to HHM's EarthView program.
  • Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Requirements
  • Associate or Bachelor's degree preferred.
  • Intermediate knowledge of overall hotel operations.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong analytical and problem-solving skills.