Hotel Operations Manager

20 hours ago


Kansas City, Missouri, United States Hotel Lotus Stadium Full time
Hotel Assistant Manager Job Description

We are seeking an experienced and skilled Hotel Assistant Manager to join our team at Hotel Lotus Stadium. As a key member of our management team, you will play a vital role in ensuring the smooth operation of our hotel and providing exceptional customer service to our guests.

Key Responsibilities:
  • Hotel Operations: Assist the General Manager in overseeing the day-to-day operations of the hotel, including supervising personnel, managing guest relations, and ensuring compliance with hotel policies and procedures.
  • Guest Services: Provide exceptional customer service to guests, respond to guest inquiries and concerns, and ensure guest satisfaction.
  • Administrative Duties: Maintain accurate records and reports, prepare and submit weekly reports, and assist with payroll processing.
  • Inventory Management: Maintain inventory of front desk supplies and order as needed, oversee Retail Treatshop inventory, and create purchase orders for approval.
  • Front Desk Operations: Monitor PMS for arrivals, departures, and in-house guests, ensure front desk staff adheres to uniform and work schedule policies, review and approve Night Audit reports, and conduct inspections to ensure completion of front desk shift tasks.
Requirements:
  • Experience: 3+ years of experience in a manager role overseeing a team, preferably in a hospitality role.
  • Education: Bachelor's degree in hospitality management or a related field.
  • Skills: Excellent organizational skills, communication skills, and problem-solving skills.
Compensation:

$50,000 - $65,000



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