Hotel Operations Manager

2 weeks ago


Kansas City, Missouri, United States 21c Museum Hotels Full time
Job Title: General Manager

We are seeking a highly skilled and experienced General Manager to lead our hotel operations and drive business growth. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest experiences, and achieving financial targets.

Key Responsibilities:
  • Develop and implement strategic plans to drive revenue growth and improve operational efficiency.
  • Lead and manage a high-performing team of hotel staff, providing coaching, guidance, and development opportunities.
  • Ensure exceptional guest experiences through effective service delivery, quality control, and continuous improvement.
  • Manage hotel budgets, forecasts, and financial reports, ensuring accurate and timely reporting.
  • Collaborate with the sales and marketing team to develop and execute sales strategies, driving revenue growth and market share.
  • Develop and maintain strong relationships with key stakeholders, including owners, investors, and local community leaders.
  • Stay up-to-date with industry trends, best practices, and regulatory requirements, ensuring the hotel remains competitive and compliant.
Requirements:
  • Minimum 3 years of experience as a General Manager or Assistant General Manager in a similar hotel environment.
  • Proven track record of driving revenue growth, improving operational efficiency, and delivering exceptional guest experiences.
  • Strong leadership and management skills, with the ability to motivate and develop high-performing teams.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
  • Strong analytical and problem-solving skills, with the ability to interpret financial data and make informed decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
What We Offer:
  • A competitive salary and benefits package.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A chance to work with a leading hotel brand and contribute to its success.


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