Facility Operations Manager
9 hours ago
City Wide Facility Solutions is seeking a highly skilled and experienced Facility Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing and retaining business-to-business (B2B) accounts, as well as increasing sales within existing accounts.
Key Responsibilities:- Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building maintenance solutions and/or products.
- Formulate and manage an effective service strategy and schedule tailored to each client.
- Negotiate and enter into agreements with clients for additional services, including determining pricing, staffing, and logistics.
- Manage all contractor relationships, including interviewing and hiring, negotiating pricing and other contract terms, managing agreements, developing service specifications, client compliance, verifying contractor compliance, and removing or replacing contractors as necessary.
- Ensure a standard of excellence in quality and client satisfaction through detailed quality control inspections of client sites and consistent follow-through with all promises to clients.
- Supervise and direct night managers, ensuring the client's strategy is executed and all services are performed correctly.
- Ensure adequate internal and external staffing needs to service clients.
- Promote the sale of, procure, and monitor supplies for clients.
- Effectively communicate all client issues with contractors and the Director of Operations (or owner), promptly addressing any client issues or problems that arise.
- Use City Wide's CRM to perform client inspections, adding extra charges, non-routine activity routing, etc.
- Schedule each non-routine activity in client facilities using Outlook.
- Update and keep current all building information sheets, facility services manager summary sheets, and exhibit A's. Ensure material safety data sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
- Notify sales executives of potential accounts in your territory, especially new construction.
- Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
- Communicate client survey responses to the Director of Operations, night managers, and contractors.
- Develop and implement a plan with the Director of Operations and the night managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
- Approve night managers' and/or service representatives' pay sheets, ensuring accuracy.
- Assist accounting in collecting clients' past due invoices and payment invoices for contractors.
- Maintain updated route sheets, key/alarm sheets, and monthly planners for each client.
- Participate and be present in monthly IC paydays.
- 3-5 years of sales and management experience in building maintenance, facility management, or equivalent experience.
- High school diploma required, bachelor's degree highly desirable.
- Highly detail-oriented and excellent follow-through on commitments.
- Positive and outgoing personality, great at building relationships.
- Excellent verbal and strong written communication skills.
- Proficient in Microsoft Office and knowledge of CRM database.
- Must have reliable transportation.
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