Office Manager/Coordinator

5 days ago


Charleston, West Virginia, United States The Glass Guru Full time
Roles & Responsibilities:

As a key member of our team, the Office Manager/Coordinator will play a vital role in ensuring the smooth operation of our office. This includes developing and implementing effective communication protocols, streamlining administrative procedures, and managing inventory control and task delegation.

Key Responsibilities:

• Reconcile sales software and accounting software transactions to ensure accuracy and efficiency.
• Handle accounts receivable and prepare deposits for bank runs to maintain a healthy cash flow.
• Negotiate pricing with vendors to stay current in the market and ensure the best possible deals for our customers.
• Manage the day-to-day operations of the staff Customer Service Representative, including answering inbound phone calls, responding to voicemails and messages, and managing email correspondence.
• Greet customers and visitors to the showroom promptly and professionally, providing exceptional customer service.
• Schedule estimate appointments using customer software and quote products by telephone for potential new clients.
• Assist Estimators with follow-up on pending estimates and troubleshoot issues from the field as needed.
• Strategically schedule work appointments for Installation Technicians and customers, ensuring timely and efficient service delivery.
• Oversee the proper filing of daily work orders and estimates, and process timesheets for payroll processing.
• Reconcile sales software and accounting software transactions as required to maintain accurate financial records.

Qualifications & Educational Requirements:

• 1-2 years' residential glass experience (ordering, estimating, office/project management) preferred, or equivalent experience in the service trade industry.
• High School Diploma or equivalent required; 2 or 4-year college degree preferred.
• All candidates must pass an initial background check and drug test.

Preferred Skills:

• Excellent verbal and written communication skills.
• Microsoft Office proficiency (Word, Excel).
• Experience with QuickBooks Online and web-based software preferred.

Compensation: $24.00 per hour. Glass Guru is a franchise system, and each location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise.
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