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Ophthalmic Office Coordinator

2 months ago

Charleston, West Virginia, United States Retina Consultants of Charleston Full time
Retina Consultants of Charleston is seeking a skilled and compassionate Receptionist to join our team. As a key member of our office staff, you will play a vital role in ensuring the smooth operation of our clinics. Your primary responsibilities will include scheduling appointments, greeting and checking in patients, answering phones, and maintaining accurate records. You will also be responsible for managing our multiline telephone system, expediting patient processing, and protecting patient confidentiality. If you possess excellent communication skills, a warm and welcoming demeanor, and the ability to multitask effectively, we encourage you to apply. Our ideal candidate will have a strong understanding of ophthalmology and retina terminology, as well as experience working in a fast-paced healthcare environment. If you are a team player who is passionate about delivering exceptional patient care, we look forward to reviewing your application.

Responsibilities:

* Prepare patient charts for clinic, including insurance checks and authorizations
* Create a welcoming atmosphere by greeting visitors and patients
* Check in and check out patients in a timely and friendly manner
* Manage a multiline telephone system efficiently and politely
* Schedule testing and procedures for patients as necessary
* Comfort patients by answering their questions within the scope of their role
* Expedite patient processing by having them fill out forms and assisting when needed
* Obtain patient identification and insurance information and enter it into the electronic health record
* Maintain patient accounts by verifying insurance information and coordinating with relevant organizations
* Keep doctor, nurses, and other staff abreast of scheduling, patient details, and potential service delays
* Protect patients' right of confidentiality and have familiarity with HIPAA

Qualifications:

* Phenomenal customer service skills
* Pleasant phone demeanor with the ability to manage calls efficiently
* Ability to master ophthalmology and retina terminology with a basic understanding of healthcare terminology
* Excellent verbal and written communication skills
* Must be able to multitask effectively and have critical time management skills
* Demonstrated ability to interact with healthcare professionals, patients, and insurance companies with poise and proper etiquette
* Providing training to both new and experienced colleagues is mandatory
* Computer skills required, with a working knowledge of Microsoft Office Suite and the ability to type 30+wpm

Compensation: $17 - $21 hourly