Service Sales Representative

1 week ago


Broadview, Illinois, United States Raincoat Roofing Full time


Service Sales Representative
Raincoat Roofing is a leading provider in the commercial roofing sector, focusing on maintenance, repair, replacement, and emergency services.

As a company affiliated with NRCA, NRP, and CRCA, we are committed to delivering transparent inspections, competitive pricing, outstanding customer service, and exceptional craftsmanship for various types of commercial roofing systems.


Position Overview:
We are in search of a dedicated full-time on-site Service Sales Representative.

The ideal candidate will be tasked with generating new business leads, presenting and selling our repair and maintenance services to prospective clients, cultivating and sustaining customer relationships, and ensuring top-notch customer service.

This role necessitates close collaboration with the Service Manager, Superintendent, and Division Head.

Key Responsibilities:

  • Develop and oversee new sales leads.
  • Execute 10 cold calls and teleprospecting calls each week.
  • Participate in 4 discovery meetings weekly.
  • Complete 50 follow-ups through correspondence and tracking.
  • Deliver 10 presentations weekly.
  • Host 1 lunch weekly for clients or potential clients.
  • Meet sales objectives:
  • Year 1: $500,000 total sales ($100,000 in service/maintenance).
  • Year 2: $1,000,000 total sales ($250,000 in service/maintenance).
  • Year 3: $1,000,000 total sales ($300,000 in service/maintenance).
  • Year 4: $2,500,000 total sales ($1,000,000 in service/maintenance).
  • Year 5: $3,500,000 total sales ($1,250,000 in service/maintenance).
  • Identify and qualify bidding opportunities for projects and work orders.
  • Build, nurture, and expand customer relationships with owners, asset managers, property managers, facility managers, building engineers, and roof consultants.
  • Personally deliver and present project proposals.
  • Enhance the company brand in the marketplace.
  • Increase technical knowledge, both industry-wide and project-specific.

Work Schedule:

  • General hours are Monday to Friday, 8:00 AM to 4:30 PM. Days and hours may vary.
  • Ability to visit and manage work orders or projects while onsite in extreme weather conditions.

Qualifications:

  • Proficiency in sales, marketing, and customer service, including lead generation, pipeline management, and negotiation.
  • Excellent communication and interpersonal skills.
  • Ability to build and maintain client relationships.
  • Experience in the roofing or construction industry is preferred but not mandatory.
  • Ability to learn and understand roofing terminology and products.
  • Proficiency in Microsoft Office and CRM software.
  • Knowledge in business administration, sales, marketing, or a related field is preferred.
  • Previous sales experience in a technical or construction field is advantageous.
  • Strong organizational skills and basic smartphone proficiency.
  • Strong writing and math skills.
  • Self-motivated, organized, and capable of working independently as well as part of a team.
  • Ability to meet deadlines and achieve sales targets.

Physical Demands:

  • Ability to sit and stand for extended periods.
  • Capability to see, hear, speak, climb, lift, bend, and twist.
  • Comfortably lift up to 50 lbs. of weight.
  • Perform occasional climbing, balancing, heavy lifting, stooping, kneeling, crouching, and/or crawling. Must not be afraid of heights or tall buildings.
  • Maintain a safe and clean work environment.
  • Work in extreme heat or cold conditions and climb up and down ladders.

Performance Expectations:

  • Fully execute all duties as outlined in the job description and standard procedures.
  • Manage daily business through effective communication, professionalism, respect, organization, and efficiency.
  • Demonstrate Raincoat Roofing core values in all interactions.
  • Track performance based on total project and work order sales, number of created projects, and lead opportunities.
  • Strength and depth of relationships with the top 15 service customers.


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