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Customer Service Representative

2 months ago

Broadview, Illinois, United States Audwin S. Rowe Insurance Agency, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Audwin S. Rowe Insurance Agency, Inc.

Key Responsibilities:

  • Provide exceptional customer service to clients via phone, email, and in-person interactions.
  • Respond to routine inquiries and resolve customer complaints in a professional and timely manner.
  • Prepare and maintain accurate records and reports as required.
  • Assist in the training and development of new staff members.
  • Contribute to the growth and success of the insurance agency by identifying opportunities to improve customer satisfaction and retention.

Requirements:

  • 2+ years of experience in a customer-facing role, preferably in the insurance industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving and analytical skills.
  • Proficiency in Microsoft Office and other relevant software applications.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.