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Bilingual Customer Service Representative
2 months ago
Audwin Rowe - State Farm Agency is seeking a qualified professional to join their team as a Bilingual Customer Service Representative - State Farm Agent Team Member (Spanish/English).
Job SummaryWe are looking for an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Insurance experience is not required, as we will train the right person with the right skill set.
Key Responsibilities- Apply procedural, organizational, and customer service skills in a variety of duties.
- Provide exceptional customer service and support to clients.
- Assist in training of less experienced staff.
- Requisition supplies and maintain accurate records.
- Prepare reports and information at agents' request.
- Establish and maintain files.
- Pivot clients to new product lines to be developed by licensed team members.
- Bilingual Spanish/English.
- Excellent interpersonal skills.
- Excellent communication skills - written, verbal, and listening.
- People-oriented.
- Organizational skills.
- Self-motivated.
- Detail-oriented.
- Proactive in problem-solving.
- Dedicated to customer service.
- Able to learn computer functions.
- Pride in getting work done accurately and timely.
- Ability to work in a team environment.
- Ability to multi-task.
- Provide timely and thorough activity reports to agent.
- Property & Casualty license (must be able to obtain).
- Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education.
- Hourly pay plus bonus.
- Paid time off (vacation and personal/sick days).
- Valuable experience.
- Growth potential/Opportunity for advancement within our office.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
