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Customer Experience Enablement Specialist

2 months ago

Tempe, Arizona, United States Dialpad Full time
About Dialpad

Dialpad is a leading provider of AI-powered customer communications platforms. Our mission is to empower businesses to deliver exceptional customer experiences through innovative technology and expert support.

Job Description

We are seeking a highly skilled Customer Experience Enablement Partner to join our team. As a key member of our Customer Experience Organization, you will play a critical role in ensuring our customers achieve their full potential with Dialpad.

Key Responsibilities
  • Develop and deliver tailored training solutions to support customer adoption and success.
  • Partner with cross-functional teams to design and implement customer-facing training materials and programs.
  • Analyze data and metrics to identify areas for improvement and drive continuous learning and growth.
  • Collaborate with Customer Success Team to ensure effective handoff processes and workflows that support customer satisfaction and retention.
  • Stay up-to-date with product features and positioning to ensure customer-facing teams have a deep understanding of our offerings.
Requirements
  • Bachelor's degree in Communication, Education, or Business Administration, or equivalent work experience.
  • 3+ years experience in customer enablement and project management, preferably within the telecommunications or technology sector.
  • Demonstrated history of creating clear, concise, and engaging training materials.
  • Proficiency with Google Workspace, Atlassian Suite, and other relevant tools.
  • Familiarity with adult learning frameworks and principles.
What We Offer
  • Competitive salary and stock options.
  • Opportunities for professional development and growth.
  • A collaborative and inclusive work environment.
  • A comprehensive benefits package, including medical, dental, and vision plans.
About Us

Dialpad is an equal-opportunity employer committed to building a diverse and inclusive workplace. We believe in creating a culture where every voice matters and every employee has the opportunity to succeed.