Customer Experience Consultant

3 days ago

Tempe, Arizona, United States CarMax Full time

At CarMax, we're looking for a talented Customer Experience Consultant to join our team. As a key member of our sales team, you will be responsible for providing an iconic customer experience by connecting with inbound customers online and over the phone to find out what they want and need from their next car purchase.

**Key Responsibilities:**

  • Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase
  • Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs
  • Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery
  • Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
  • Mentor others as your skillset expands
  • Achieve sales targets while providing an iconic customer experience

**Requirements:**

  • Sales and customer service experience, in an area such as retail, is preferred
  • Thrive in a fast-paced sales environment
  • Good listening skills and a strong customer focus
  • High level of self-motivation to achieve performance goals
  • Strong written and verbal communication skills
  • Ability to learn and master new technologies; strong computer skills
  • Open availability for shifts that may include nights, weekends, and holidays
  • Must be open to shifting schedules two times per year according to needs of the business
  • Hybrid role with requirement for working on site one day per week
  • Must meet minimum technology requirements (type of internet service and speed of internet service)
  • Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location

**About CarMax:**

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

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