Customer Experience Representative

3 weeks ago


Tempe, Arizona, United States Aeg Worldwide Inc Full time

About AXS

AXS is a leading ticketing and event management company that connects fans with their favorite artists and teams. With a presence in multiple locations worldwide, we strive to deliver exceptional experiences for our clients and fans.

The Role

We are seeking a highly motivated and customer-focused Customer Experience Representative to join our team in Tempe, AZ. As a key member of our customer support team, you will be responsible for providing top-notch service to our clients and fans, ensuring their experience is seamless and enjoyable.

Key Responsibilities

  • Manage large volumes of inbound calls, responding to customer inquiries, invoice questions, and complaints in a timely and professional manner.
  • Project a positive company image through phone interaction, adhering to quality assurance standards.
  • Meet performance metrics, including phone adherence, talk time, and customer satisfaction.

Requirements

  • Successful completion of new hire training and nesting.
  • Final Grade must be passing.
  • Two years plus previous experience in a customer support role.
  • Track record of exceeding performance metrics.
  • Strong phone and verbal communication skills, along with active listening.
  • Familiarity with CRM, Workforce systems, and practices.
  • Customer focus and adaptability to different personality types.
  • Ability to multi-task, set priorities, and manage time effectively.
  • High school diploma.

Bonus Points

  • Bilingual (English and Spanish).
  • Higher education and contact center certifications.

What's in it for You?

  • Work with a team of problem solvers who pride themselves on making customer experiences positive.
  • Extraordinary people who are passionate about their work.
  • Meaningful mission to help revolutionize the industry and deliver better experiences for fans and clients worldwide.
  • Opportunities for learning and leveling up through training and education reimbursement.

Why AXS?

AXS is a subsidiary of AEG, a leading sports and entertainment company that hosts millions of guests annually. We are committed to innovation, artistry, and community, and strive to build a diverse and inclusive company that reflects the artists, athletes, and fans we host.



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