Customer Experience Representative
3 weeks ago
About AXS
AXS is a leading ticketing and event management company that connects fans with their favorite artists and teams. With a presence in multiple locations worldwide, we strive to deliver exceptional experiences for our clients and fans.
The Role
We are seeking a highly motivated and customer-focused Customer Experience Representative to join our team in Tempe, AZ. As a key member of our customer support team, you will be responsible for providing top-notch service to our clients and fans, ensuring their experience is seamless and enjoyable.
Key Responsibilities
- Manage large volumes of inbound calls, responding to customer inquiries, invoice questions, and complaints in a timely and professional manner.
- Project a positive company image through phone interaction, adhering to quality assurance standards.
- Meet performance metrics, including phone adherence, talk time, and customer satisfaction.
Requirements
- Successful completion of new hire training and nesting.
- Final Grade must be passing.
- Two years plus previous experience in a customer support role.
- Track record of exceeding performance metrics.
- Strong phone and verbal communication skills, along with active listening.
- Familiarity with CRM, Workforce systems, and practices.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities, and manage time effectively.
- High school diploma.
Bonus Points
- Bilingual (English and Spanish).
- Higher education and contact center certifications.
What's in it for You?
- Work with a team of problem solvers who pride themselves on making customer experiences positive.
- Extraordinary people who are passionate about their work.
- Meaningful mission to help revolutionize the industry and deliver better experiences for fans and clients worldwide.
- Opportunities for learning and leveling up through training and education reimbursement.
Why AXS?
AXS is a subsidiary of AEG, a leading sports and entertainment company that hosts millions of guests annually. We are committed to innovation, artistry, and community, and strive to build a diverse and inclusive company that reflects the artists, athletes, and fans we host.
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