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Customer Experience Sales Specialist

1 month ago

Tempe, Arizona, United States The William Warren Group Full time
About the Role

We are seeking a highly motivated and customer-focused Sales and Customer Experience Specialist to join our team at The William Warren Group. As a key member of our Customer Experience Center, you will be responsible for providing exceptional service to our guests, exceeding their expectations, and driving sales growth.

Key Responsibilities
  • Actively listen to guests to understand their unique situation and recommend solutions that exceed their expectations.
  • Understand key facility differentiators, create value, and optimize every conversion opportunity.
  • Mastery of call flow and sales process, with an ability to demonstrate empathy and customized storage solutions.
  • Interact with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
  • Ensure that appropriate actions are taken to resolve customers' problems and concerns.
  • Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Utilize knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
  • Perform other related duties assigned.
What Makes this Opportunity Awesome
  • Competitive compensation package, including $17.00 per hour plus sales bonus and additional bonuses.
  • Opportunity to make a difference and have a positive impact on our guests' lives.
  • Chance to work in a dynamic and collaborative environment that values guest service and creating happiness.
  • Professional growth and development opportunities, including training and mentorship.
  • Recognition and rewards for outstanding performance and contributions to the team.
About You
  • 1-2 years of experience in customer service and sales.
  • High School Diploma or equivalent required.
  • Some experience with the product or service to which the specialist will be assigned preferred.
  • Must be available on weekends.
  • A huge passion for guest service and sales.
  • The mentality that there are no spare customers, every experience is as valuable as the next.
  • A positive, outgoing personality.
  • An insatiable appetite to learn new things.
  • Strong accountability combined with strong work ethic and enthusiasm.
  • Able to answer a high volume of inbound phone calls and determining the needs of the caller.
  • Sales-oriented customer experience and ability to drive rentals.
Physical Requirements

Prolonged periods sitting at a desk and working on a computer.

Additional Perks
  • Medical, Dental, and Vision benefits.
  • 401(k) with Matching Contributions.
  • Paid Time Off (PTO).
  • Holiday Perks.
  • Performance-based Bonus.
  • Teambuilding Events & Activities.
  • Employee Assistance Program.
  • Pet Insurance.

The William Warren Group and StorQuest are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.