Customer Experience Sales Specialist
3 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Sales Specialist. As a key member of our Customer Experience Center, you will be responsible for providing exceptional guest experiences and driving sales growth through effective communication and problem-solving skills.
Key Responsibilities- Provide seamless and high-quality guest experiences through active listening and tailored solutions
- Understand key facility differentiators and optimize every conversion opportunity
- Mastery of call flow and sales process, with an ability to demonstrate empathy and customized storage solutions
- Interact with customers via telephone, email, online chat, or in person to provide support and information on assigned products or services
- Ensure that appropriate actions are taken to resolve customers' problems and concerns
- Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments
- Utilize knowledge of assigned products or services to answer inquiries or forward to the appropriate staff
- Perform other related duties assigned
- Competitive compensation package, including $18.00 per hour plus sales bonus and additional bonuses
- Make a positive impact and help people by listening and understanding their challenges
- Ease concerns and consult with customers to find an optimal storage solution that fits their needs
- Promote a team-first environment that values guest service and creating happiness
- Take the lead on team initiatives, learn new skills, build management capabilities, and take advantage of growth opportunities
- Contribute creatively to the organization's success by generating new and useful ideas
- Preferred 1-2 years of experience in Customer Service/Sales
- High School Diploma or equivalent required
- Some experience with the product or service to which the specialist will be assigned preferred
- Must be available on weekends
- A huge passion for guest service and sales
- The mentality that there are no spare customers, every experience is as valuable as the next
- A positive, outgoing personality
- An insatiable appetite to learn new things
- Strong accountability combined with a strong work ethic and enthusiasm
- Able to answer a high volume of inbound phone calls and determine the needs of the caller
- Sales-oriented customer experience and ability to drive rentals
- Mastery of call flow and sales process, with an ability to demonstrate empathy and customized storage solutions
- Excellent communication skills, including active listening
Prolonged periods sitting at a desk and working on a computer.
Additional Requirements- Training is for 2 weeks, in-person, Monday to Friday, 9am-6pm
- Schedule is 8pm-5am, Tuesday to Saturday
- Medical, Dental, and Vision
- 401(k) with Matching Contributions
- Paid Time Off (PTO)
- Holiday Perks
- Performance-based Bonus
- Teambuilding Events & Activities
- Employee Assistance Program
- Pet Insurance
The William Warren Group and StorQuest are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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