IT Support Operations Manager

2 weeks ago


Tucson, Arizona, United States Virtual Service Operations Full time
Position Overview:

Virtual Service Operations is seeking an experienced IT Support Operations Manager to lead our Desktop and Depot Support team. This role is pivotal in enhancing our collaboration with key clients and ensuring the seamless operation of IT support services.

Key Responsibilities:
  • Oversee a dedicated team of support engineers, fostering a culture of excellence and collaboration.
  • Ensure timely and efficient execution of desktop support tasks, including software troubleshooting, image deployments, asset recovery, and printer management.
  • Manage depot support operations, focusing on inventory management, equipment storage, and logistics.
  • Maintain comprehensive documentation and reporting to uphold service quality and compliance with client policies.
  • Address additional client support needs to enhance workstation functionality and customer satisfaction.

Qualifications:
  • Proven experience in IT management, with a minimum of 2-3 years in Desktop or Depot Support roles.
  • Demonstrated leadership skills with a focus on team development and career progression.
  • Strong expertise in documentation practices and reporting standards.
  • Familiarity with PC imaging processes.

Preferred Qualifications:
  • Certification as a Dell Technician.
  • Proficiency in both English and Spanish.
  • Experience in inventory control methodologies.

What We Value:
  • Exceptional communication skills, both written and verbal.
  • Ability to work autonomously while appreciating the importance of teamwork.
  • Strong problem-solving capabilities.
  • A desire for regular performance evaluations and career advancement opportunities.
  • A commitment to working within a community of principled colleagues and clients.

What We Offer:

As a member of the Virtual Service Operations team, you will join a group that prioritizes integrity and collaboration. We are committed to your ongoing professional development and provide various learning opportunities to support your growth.


About Virtual Service Operations:

VSO is a leading provider of hybrid cloud and managed services consulting. Our success is driven by strong partnerships with industry leaders in IT services, enabling us to deliver optimal support to our clients. We take pride in our commitment to employee well-being and offer a comprehensive benefits package for eligible staff.


Compensation:

$17.00/hr - $25.00/hr



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