Office Services Supervisor I

1 week ago

Minneapolis, Minnesota, United States Loffler Companies, Inc. Full time

Position Overview:

The Office Services Lead I is accountable for delivering operational and performance direction to the LMS workforce at a designated site. This role involves overseeing all site activities to ensure adherence to scheduled objectives. The individual will provide mentorship and training while ensuring that quality and productivity align with LMS and Client expectations. The employee is expected to operate independently on a daily basis, managing the details necessary to comply with LMS policies and procedures.

Key Responsibilities:

The following responsibilities are crucial for the effective execution of this role, with reasonable accommodations as needed. Any non-essential tasks are considered to be included in "other related duties as assigned":

  • Oversee and/or coordinate all site-specific job functions.
  • Manage, organize, and direct assigned workloads while coordinating LMS personnel and resources.
  • Accountable for training, monitoring productivity, and ensuring quality and quantity standards are met.
  • Evaluate and manage all production expenses to ensure profitability for the designated areas.
  • Provide feedback for subordinates' performance evaluations.
  • Conduct limited corrective action counseling and coaching.
  • Possess a fundamental understanding of costs and cost management.
  • Complete special projects as directed.
  • Exhibit sound business judgment, initiative, and creativity.
  • Operate various LMS equipment as necessary.
  • Maintain a clean, safe, professional, and efficient work environment.
  • Prepare and maintain monthly reports for client meetings as required.
  • Demonstrate leadership capabilities.
  • Show proficiency in the following areas:
    • Fulfillment Services.
    • Mail Operations.
    • Copying and Printing Services.
    • Scanning Services.
    • Reception Services.
    • Hospitality Services.
    • Courier Operations.
    • Shipping and Receiving Services.
  • Stay informed about and comply with the Employee Handbook as established.
  • Other related duties as assigned.

Qualifications:

  • Full-time presence at the customer site is required.
  • Ability to work independently with minimal supervision.
  • Capable of performing under pressure and meeting deadlines.
  • Attention to detail and accuracy in handling information.
  • Effective written and verbal communication skills.
  • Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
  • A valid Driver's license and a clean driving record are mandatory.
  • Strong communication skills, including written, oral, interpersonal, and customer interaction.
  • Leadership qualities including motivation, sound judgment, and decisiveness.
  • Experience in machinery operation, training, and development.
  • Strong organizational and planning skills, including administrative capabilities and flexibility.

Education and Experience:

  • High School Diploma or equivalent is required.
  • A minimum of 2 years of relevant industry experience in similar roles or responsibilities.

Supervisory Duties:

  • Supervise LMS associates.

Work Environment:

The characteristics of the work environment described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is typically minimal to moderate.
  • Ability to lift up to 50 lbs.

For details regarding the physical demands of this role, please consult Human Resources.

Loffler Core Values:

What Shapes Our Culture:

  • Positive Attitude: Contribute to solutions, inspire others, and put forth extra effort in all tasks. Every action counts. Be a team player and embrace challenges.
  • Integrity: Uphold the mission, be honest, and fulfill commitments. Be a trustworthy individual others can rely on.
  • Innovation: Be forward-thinking, embrace new ideas, and strive for operational excellence.
  • Customer-Centric Focus: Surpass expectations and deliver value consistently.
  • Professionalism: Commit to excellence, continuously learn, and treat every interaction with respect.
  • Results-Driven: Be performance-oriented, diligent, and accountable for achieving success.

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