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Front Office Supervisor

2 months ago

Minneapolis, Minnesota, United States Choice Hotels Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Choice Hotels International. As a Front Office Supervisor, you will be responsible for providing exceptional guest service, overseeing front office operations, and supervising a team of front office employees.

Key Responsibilities
  • Guest Service
    • Ensure a seamless and delightful arrival and departure experience for our guests.
    • Process hotel registration and other transactions in a timely and efficient manner.
    • Keep current on hotel accommodations, services, and local attractions to provide guests with accurate information.
    • Handle guest compliments, comments, observations, and challenges in a professional and courteous manner.
  • Front Office Operations
    • Oversee the daily operations of the front office, including check-in, check-out, and guest services.
    • Supervise a team of front office employees, providing guidance, training, and feedback as needed.
    • Monitor front office processes and suggest improvements to management to enhance efficiency and productivity.
  • Leadership and Development
    • Assist management in scheduling, training, and evaluating front office employees.
    • Provide on-going feedback and guidance to front office employees to ensure they are meeting performance expectations.
    • Develop and implement strategies and practices that support employee engagement and retention.
Requirements
  • Education and Experience
    • Minimum two years of experience in a hotel front desk position.
    • Previous management experience required.
  • Skills and Abilities
    • Strong organizational skills, critical thinking skills, and problem-solving abilities.
    • Excellent communication and interpersonal skills.
    • Ability to work well in a fast-paced, dynamic environment.
    • Strong attention to detail and ability to maintain confidentiality.
  • Physical Demands
    • Ability to stand, stoop, or bend for extended periods.
    • Ability to lift up to 20 pounds.
What We Offer

Choice Hotels International is an equal opportunity employer and affirmative action employer. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.