Customer Success Professional

3 weeks ago


Los Angeles, California, United States Upway Full time

About Upway

Upway is a fast-growing startup revolutionizing the e-commerce landscape by building the world's largest platform for e-bikes. We're committed to making electric mobility more accessible and reducing waste.

We're now hiring a Pre-Sales Bike Expert to join our Los Angeles, CA team. As the first point of contact for potential customers, you'll guide them through the decision-making process and help them find the perfect e-bike.

Your main focus will be driving sales, answering product-related questions, and delivering an exceptional customer experience that turns inquiries into conversions. You'll engage with customers via email, chat, and phone to provide personalized recommendations that drive sales and enhance the customer experience.

Key Responsibilities

  • Drive sales by engaging with potential customers and providing expert knowledge about e-bikes.
  • Collaborate closely with logistics and operations teams to ensure seamless fulfillment and a smooth handoff from sale to delivery.
  • Gather and report customer feedback to help shape product offerings and improve the sales process.

Skills and Qualifications

  • Expert knowledge about e-bikes or bikes (e.g., experience in a bike shop, bike manufacturer, or any other industry player).
  • Excellent written and oral communication skills.
  • Comfortability with technology.
  • An empathetic and enthusiastic personality.
  • Autonomy and ability to work in a fast-paced environment.

Benefits

  • Competitive salary range: $40,000 - $50,000 per year.
  • Comprehensive medical, dental, and vision plans.
  • Life, accidental death, and long-term disability insurance.
  • Paid company holidays and time off.
  • Competitive 401K Plan with matching.


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