Customer Success Representative

3 weeks ago


Los Angeles, California, United States One Step GPS Full time

Estimated salary: $45,000 - $60,000 per year.

About Us

One Step GPS is a rapidly growing company that offers an affordable, high-quality GPS fleet tracking service with amazing customer service. We're obsessed with treating customers right and providing the best service in our industry by a long way.

We're looking for a Sales Assistant to join our team and help us achieve our goal of becoming market leaders in our industry. As a Sales Assistant, you will work under our Director of Sales to ensure customers are not left waiting to place orders and to provide speedy responses when they have questions or need help.

Job Description

This is a very exciting opportunity for the right person. You will become part of a competitive team of passionate problem-solvers and lead them to new levels of success. The bottom line is that the more you do, the more you grow revenue, the more you grow in your career. That's what we are looking for at One Step GPS.

Responsibilities
  • Help make more sales by providing live demos and walkthroughs, emailing simple quotes, processing new orders, managing subscriptions, and handling a constant stream of straightforward sales calls, chats, and emails
  • Rout calls, set appointments, field simple (and eventually technical) questions, and provide support to VIP customers, enabling the Director of Sales and his team to focus on new reach and landing bigger customers with more complex requirements
  • Develop technical prowess by assisting our customer support team, suggest UI improvements, document requirements for updates, test new versions, evaluate new equipment, and all the other exciting stuff that keeps us moving up to new heights
Requirements
  • Strong organizational skills and ability to multitask in a fast-paced environment
  • Excellent oral, written, and interpersonal communication skills
  • A positive attitude, exceptional work ethic, and willingness to learn
  • Computer literacy, organization skills, follow-up skills, typing skills
  • Ability to read and comprehend instructions and information


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