Customer Success Advocate

3 weeks ago


Los Angeles, California, United States Morphius Corp Full time
Job Description

We are seeking a skilled Customer Service Representative Remote to drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

About Morphius Corp

Morphius Corp is a dynamic organization that values customer-centric approach. As a member of our team, you will be responsible for delivering high-quality service in every customer interaction.

The ideal candidate has a customer-first mindset and aims to deliver exceptional results through effective communication and problem-solving skills.

Key Responsibilities
  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
Requirements
  • 1-2 years proven experience in supporting client success.
  • Excellent written and verbal communication skills.
  • Ability to address complaints and issues with effective solutions and a positive attitude.
  • Passion for delighting customers with above and beyond service.
  • Excellent time-management and prioritization skills.
  • Familiarity with CRM system.
Compensation

The estimated annual salary for this role is $60,000 - $70,000, depending on experience.



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