Customer Success Advocate
3 weeks ago
We are seeking a skilled Customer Service Representative Remote to drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
About Morphius CorpMorphius Corp is a dynamic organization that values customer-centric approach. As a member of our team, you will be responsible for delivering high-quality service in every customer interaction.
The ideal candidate has a customer-first mindset and aims to deliver exceptional results through effective communication and problem-solving skills.
Key Responsibilities- Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
- Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
- Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
- 1-2 years proven experience in supporting client success.
- Excellent written and verbal communication skills.
- Ability to address complaints and issues with effective solutions and a positive attitude.
- Passion for delighting customers with above and beyond service.
- Excellent time-management and prioritization skills.
- Familiarity with CRM system.
The estimated annual salary for this role is $60,000 - $70,000, depending on experience.
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