Customer Success Representative

3 days ago


Los Angeles, California, United States Upway Full time
Customer Success Representative

We are seeking a highly skilled Customer Success Representative to join our team in Los Angeles. As a key member of our operations department, you will be responsible for driving sales and delivering exceptional customer experiences.

Key Responsibilities:

  • Engage with potential customers via email, chat, and phone to answer product-related questions and guide them towards purchasing the right e-bike.
  • Use your deep knowledge of bikes to provide personalized recommendations that drive sales and enhance the customer experience.
  • Share your expertise with the broader team by contributing to the internal knowledge base and training resources.
  • Collaborate closely with logistics and operations teams to ensure seamless fulfillment and a smooth handoff from sale to delivery.
  • Gather and report customer feedback to help shape product offerings and improve the sales process.

Requirements:

  • Expert knowledge about bikes or e-bikes (e.g., experience in a bike shop, bike manufacturer, or any other industry player).
  • Excellent written and oral communication skills.
  • Comfortability with technology.
  • An empathetic and enthusiastic personality.
  • Autonomy and ability to work in a fast-paced environment.
  • Problem-solving ability - you can identify, analyze, and resolve issues efficiently and effectively.
  • Adaptability: you can find creative solutions for customers in ambiguous circumstances.

Estimated Salary: $42,000 - $52,000 per year

Benefits:

  • You'll work with a cool product. Electric and sustainable mobility will be ever present in your day-to-day life, and you'll become an expert in these topics.
  • A dynamic environment with strong personal responsibility, presenting great learning and growth opportunities.
  • Comprehensive medical, dental, and vision plans.
  • Life, accidental death, and long-term disability insurance.
  • Paid company holidays and time off.
  • Competitive 401K Plan with matching.

  • Successful Sales

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