Customer Success Representative
3 days ago
We are seeking a highly skilled Customer Success Representative to join our team in Los Angeles. As a key member of our operations department, you will be responsible for driving sales and delivering exceptional customer experiences.
Key Responsibilities:
- Engage with potential customers via email, chat, and phone to answer product-related questions and guide them towards purchasing the right e-bike.
- Use your deep knowledge of bikes to provide personalized recommendations that drive sales and enhance the customer experience.
- Share your expertise with the broader team by contributing to the internal knowledge base and training resources.
- Collaborate closely with logistics and operations teams to ensure seamless fulfillment and a smooth handoff from sale to delivery.
- Gather and report customer feedback to help shape product offerings and improve the sales process.
Requirements:
- Expert knowledge about bikes or e-bikes (e.g., experience in a bike shop, bike manufacturer, or any other industry player).
- Excellent written and oral communication skills.
- Comfortability with technology.
- An empathetic and enthusiastic personality.
- Autonomy and ability to work in a fast-paced environment.
- Problem-solving ability - you can identify, analyze, and resolve issues efficiently and effectively.
- Adaptability: you can find creative solutions for customers in ambiguous circumstances.
Estimated Salary: $42,000 - $52,000 per year
Benefits:
- You'll work with a cool product. Electric and sustainable mobility will be ever present in your day-to-day life, and you'll become an expert in these topics.
- A dynamic environment with strong personal responsibility, presenting great learning and growth opportunities.
- Comprehensive medical, dental, and vision plans.
- Life, accidental death, and long-term disability insurance.
- Paid company holidays and time off.
- Competitive 401K Plan with matching.
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