Assistant Front Office Supervisor

1 week ago


Las Vegas, Nevada, United States Trump Hotel Las Vegas Full time
Job Overview

POSITION OBJECTIVE:

The Assistant Front Office Supervisor plays a crucial role in overseeing and directing daily operations within the front office, providing essential support to senior management. This position is vital for ensuring that guests receive exceptional service and that any challenges or feedback are promptly addressed. The Assistant Front Office Supervisor is expected to maintain a strong presence in the lobby and at the front desk, ensuring that all team members adhere to the established company standards.

KEY RESPONSIBILITIES:

  • Lead and guide the activities of primary guest interaction departments, offering direction and support to department leaders. Responsible for budget approvals within the rooms division.
  • Oversee all systems related to guest accommodations, ensuring that procedures are effectively implemented to enhance the guest experience.
  • Engage with guests and team members through effective communication, both verbal and written, to resolve inquiries and issues.
  • Coordinate marketing strategies, sales visits, and special requests related to housekeeping and reservations.
  • Manage the recruitment, training, development, promotion, performance evaluation, discipline, and scheduling of staff within assigned departments.
  • Monitor and manage labor costs within the department.
  • Foster positive relationships with other departments to ensure seamless operations.
  • Assist in resolving escalated guest and employee concerns.
  • Ensure the front desk area is clean and adequately stocked.
  • Verify employee attendance and clock-in/out accuracy using the designated tracking system.
  • Perform additional duties as required.

QUALIFICATION REQUIREMENTS:

EDUCATION:

A high school diploma or equivalent is required; a four-year college degree is preferred.

EXPERIENCE:

A minimum of 3-5 years of management experience in Front Office, Guest Services, or Housekeeping within a major resort environment of similar scale is required. Flexibility to work various shifts, including days, nights, weekends, and holidays, is essential.



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