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Assistant Front Desk Manager

2 months ago

Las Vegas, Nevada, United States Bluegreen Vacations Full time

Bluegreen's Club 36 located in Las Vegas, NV is seeking an Assistant Guest Services Manager

Apply today; we are hiring immediately

Location: 372 East Tropicana Ave; Las Vegas, NV 89169

Be part of a team committed to creating lasting vacation memories

#PowerOfVacation

BENEFITS YOU WILL ENJOY:

  • Up to 21 Paid Days off per Year
  • 401K Matching up to 5%
  • 9 Paid Holidays
  • 2 Paid Days to Volunteer
  • Medical, Dental, Vision Insurance
  • 6 weeks - Paid Parental Leave
  • Internal Growth and Career Pathing
  • Tuition Reimbursement
  • Safe and Fun Work Environment
  • Employee Discounts Including Childcare, Hotels and more

JOB SUMMARY:

The Assistant Guest Services Manager will assist in managing the daily operations of the front desk, reservations, and maintaining proper working relationships between the front desk and all other departments.

  • You will focus on attracting, building, and supervising a highly engaged Guest Services Team; that embodies the Bluegreen Vacations brand through productive collaboration, transparent and honest two-way communication, identification of work priorities and coaching to behaviors that will drive owner and guest loyalty.
  • You ensure the front-desk is tidy and has all necessary materials (key cards, packets, etc.).
  • You will maintain standards and continuous training programs for the Hospitality Desk Staff and analyze needs and make recommendations to Resort leadership for operational effectiveness and innovation.
  • You will manage the scheduling for Guest Services Associates based on Resort occupancy.
  • You focus on the satisfaction of all guests by ensuring the timely resolution to inquiries.
  • Prepare daily reports as requested and cover shifts at Front Desk as necessary.
  • Perform daily checks of all SOPs to ensure guest service will be prepared for an audit.
  • Manage the resort inventory.

YOUR BACKGROUND:

  • High School Diploma or equivalent required
  • Minimum of 2-years Front Desk experience & 1-year supervisory experience.
  • You have Hospitality Front Desk Operations, yield, and resolution management knowledge.
  • Proven ability managing continuous owner and guest relations in-person and by phone.
  • You have a record of handling multiple customer interactions with various constituencies.
  • Must have excellent interpersonal skills.
  • You can supervise a staff of 2-5 associates.
  • You are able to work a variety of shifts, including evenings, weekends, and holidays, also as needed for peak periods such as Check-in/Check-out, vacation, sick leave, gaps in coverage, and response to urgent or emergency-related scenarios.