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Orthopedic Services Front Office Lead

2 months ago

Las Vegas, Nevada, United States OptumCare Full time
Join Our Team as an Orthopedic Patient Care Coordinator
Are you driven by a desire to make a difference in healthcare? At OptumCare, we believe that the foundation of exceptional patient care is built on compassion and dedication.

Key Responsibilities:
  • Provide leadership and guidance to front office and non-clinical personnel, serving as the primary contact for customer service inquiries.
  • Supervise and assess the patient intake and appointment scheduling processes, making necessary adjustments to ensure patient satisfaction and addressing any concerns that arise.
  • Manage daily financial transactions, ensuring compliance with business audit standards.
  • Design and implement effective customer service protocols, including managing waiting room dynamics.
  • Ensure adherence to compliance requirements as dictated by clinic operations.
  • Act as the safety representative, conducting monthly safety inspections and coordinating maintenance requests as necessary.
  • Provide support to other clinics as required.
  • Undertake additional duties as assigned.
At OptumCare, you will be recognized for your contributions in a supportive environment that encourages professional growth and development.