Customer Service Representative II

18 hours ago


Carrollton, Texas, United States Mohawk Industries Inc Full time

At Mohawk Industries, Inc., we're seeking a skilled Customer Service Representative II to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded. Your primary objective will be to ensure effective and efficient coordination between our company and its customers, providing a high level of service and support. You'll process sales orders, resolve customer product or service issues, and provide customer account management, including order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment.

Key Responsibilities:

  • Provide customer account management, including order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment.
  • Process sales orders and resolve customer product or service issues.
  • Interface with various groups, including internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
  • Respond to customer needs.
  • Participate in special projects and perform additional duties as required.

Requirements:

  • A High School Diploma or GED equivalency is required.
  • 2 or more years of call center or customer service experience.
  • Focus on customer account management preferred.

We offer a competitive salary, comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement. Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service. Active military, transitioning service members and veterans are strongly encouraged to apply. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.



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