Complaints Resolution Specialist

3 weeks ago


Little Rock, Arkansas, United States Arkansas Government Job Full time
Job Summary

The Complaints Investigator is a key role within the Arkansas Government Job, responsible for resolving customer complaints and inquiries regarding State-regulated utilities. This position requires strong communication and analytical skills, as well as the ability to research and evaluate regulatory policies and procedures.

Key Responsibilities
  • Communicate with utility customers to gather information and resolve complaints in a timely and professional manner.
  • Investigate and analyze customer account records, billing data, and usage data to identify issues and determine appropriate courses of action.
  • Research and apply regulatory policies and procedures to ensure compliance with state and federal laws.
  • Provide detailed and accurate responses to customer inquiries and complaints, and propose resolutions as needed.
  • Record and track complaint information in a database to enable research and monitoring of customer issues.
Requirements

The ideal candidate will possess a formal education equivalent to an associate's degree in general business, office administration, or a related field, and two years of experience in data collection or customer assistance activities. Strong knowledge of procedural methods, arithmetic computations, and public utilities policies and procedures is also required.

What We Offer

The Arkansas Government Job offers a competitive salary and a dynamic work environment. As a Complaints Investigator, you will have the opportunity to work with a talented team and make a positive impact on the lives of utility customers.



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