Employee Relations Specialist

2 days ago


Little Rock, Arkansas, United States Beacon Hill Staffing Group Full time

Job Summary:

We are seeking an experienced Employee Relations Specialist to join our team at Beacon Hill Staffing Group. As an Employee Relations Specialist, you will be responsible for handling escalated queries, managing ER case management, and providing support to people managers on employee relations issues.

Key Responsibilities:

  • Handle escalated queries from tier 1 and 2, providing timely and effective resolutions.
  • Manage ER case management, documenting cases and collaborating with internal Legal function and/or external legal providers as necessary.
  • Provide ongoing support and feedback to people managers on employee relations issues, including coaching and guidance on disciplinary actions, progressive performance management, and policy breaches.
  • Liaise with internal legal or external legal advisors on ER reporting, analysis, and insight.
  • Support organization change programs, acquisitions, and terminations from an ER/LR perspective.
  • Process unemployment claims and provide support to people managers on day-to-day employee issues.
  • Issue termination documents and review documented processes to ensure consistency across all ER specialists.

Requirements:

  • Bachelor's degree preferred.
  • 5+ years progressive experience in HR required, with demonstrated functional knowledge and expertise.
  • Bi-lingual/French preferred.
  • 2+ years working in a regional shared services organization a plus.
  • Demonstrated experience of proactively managing customer relationships, continuous performance measurement, and process improvement.
  • Ability to work collaboratively and build strong partnerships with key stakeholders in a complex, multi-supplier and matrixed environment.
  • Exceptional conflict resolution skills and ability to work effectively in high-pressure situations.

What We Offer:

Beacon Hill Staffing Group is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.



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