Senior Professional Customer Support Specialist
20 hours ago
**Job Summary**
We are seeking a highly skilled Senior Professional Customer Support Specialist to join our team at Gainwell Technologies. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients, resolving complex issues, and contributing to a shared knowledge database.
**Key Responsibilities**
• Analyze customer inquiries and provide timely and effective responses
• Collaborate with management and business organization management to develop and implement appropriate responses and resolutions for complex issues
• Monitor customer inquiries, track progress, and resolve escalated issues
• Contribute to a shared knowledge database to facilitate response consistency and document complex issue resolution
• Assist less experienced staff in developing appropriate responses
• **Requirements**
• Bachelor's degree or equivalent combination of education and experience
• Six or more years of functional area experience (i.e. finance, human resources, procurement, information technology, etc.)
• Experience working with organizational functional and personnel
• Experience working with business and analytical problem-solving skills
• Good communications skills
• Ability to work independently and follow oral and written directions
• Ability to understand and apply regulations applying to functional area
• **Work Environment**
• Office environment
-
Senior Product Support Specialist
2 weeks ago
Little Rock, Arkansas, United States FIS - Fidelity Information Services Full timeRole OverviewAs a Senior Product Support Specialist, you will be responsible for addressing customer inquiries and resolving various support challenges. Your expertise will be crucial in the following areas:Financial Transactions: Assisting clients with their financial operations and ensuring smooth processing.Operational Controls: Monitoring and managing...
-
Sales Support Specialist
2 weeks ago
Little Rock, Arkansas, United States Arrow Senior Living Full timePosition Overview:At Arrow Senior Living, we are seeking a dedicated individual to join our team as a Sales Coordinator. This role is essential in fostering connections with potential residents and their families during a significant transition in their lives. Key Responsibilities:Empathetic Engagement: Cultivate genuine relationships by understanding the...
-
Healthcare Customer Support Specialist
1 week ago
Little Rock, Arkansas, United States Baptist Health Full timeHealthcare Customer Support Specialist Job Description:Shift: Day Working Hours: M_F Overview:- Oversee customer interactions and manage database operations. Respond to inquiries from patients seeking medical assistance or information regarding Baptist Health and affiliated healthcare facilities. Coordinate appointment scheduling, manage referrals, and...
-
Healthcare Customer Support Specialist
2 weeks ago
Little Rock, Arkansas, United States Baptist Health Full timeHealthcare Customer Support Specialist Job Overview:Shift: Day Working Hours: M_F Position Summary:- Oversee customer interactions and manage database functions. Respond to inquiries from patients seeking medical assistance or information regarding Baptist Health and affiliated healthcare facilities. Coordinate appointment scheduling, manage referrals, and...
-
Healthcare Customer Support Specialist
2 weeks ago
Little Rock, Arkansas, United States Baptist Health Full timeHealthcare Customer Support Specialist Job Description:Shift: Day Working Hours: M_F Overview:- Oversee client interactions and manage database operations. Respond to inquiries from clients seeking healthcare services or information regarding Baptist Health or other medical institutions. Arrange appointments, manage referrals, and advocate for Baptist Health...
-
Healthcare Customer Support Specialist
2 weeks ago
Little Rock, Arkansas, United States Baptist Health Full timeHealthcare Customer Support Specialist Job Description:Shift: Day Working Hours: M_F Overview:- Oversee patient interactions and manage service-related data. Respond to inquiries from patients seeking medical assistance or information regarding Baptist Health and affiliated healthcare facilities. Coordinate appointment scheduling, manage referrals, and...
-
Little Rock, Arkansas, United States University of Arkansas Full timeAbout the Role:The Customer Service Associate Fiscal Support Specialist is a key member of the Parking Office team at the University of Arkansas. This role is responsible for providing exceptional customer service to students, faculty, and staff while maintaining the accuracy and efficiency of fiscal operations.Key Responsibilities:Provide accurate and...
-
Little Rock, Arkansas, United States University of Arkansas System Full timeAbout the RoleThe University of Arkansas System is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Associate Fiscal Support Specialist. This role is responsible for maintaining the Parking Office and providing exceptional customer service to our clients.Key ResponsibilitiesMaintain accurate and up-to-date...
-
Nursing Unit Customer Support Specialist
2 weeks ago
Little Rock, Arkansas, United States Baptist Health of Arkansas Full timePosition Overview:The Nursing Unit Customer Support Specialist plays a vital role in ensuring the efficient operation of the assigned healthcare unit.Key Responsibilities:- Welcome both new and returning patients as they arrive at the unit.- Conduct a comprehensive introduction to the services available within the hospital.Essential Skills:- Strong...
-
Customer Support Specialist
2 weeks ago
Little Rock, Arkansas, United States USAble Life Full timeImportant Note: Completion of the pre-employment assessment is required after submitting your online application for your resume to be reviewed. Overview of Customer Support: We are on the lookout for dedicated customer service professionals, preferably with a background in Insurance and Benefits, to become part of our vibrant team at USAble Life. This is...
-
Client Support Specialist
2 weeks ago
Little Rock, Arkansas, United States Domino's Pizza LLC Full timePosition: Client Support SpecialistOverview:We are seeking enthusiastic Client Support Specialists who possess strong interpersonal skills and a proactive attitude. This role is essential in ensuring customer satisfaction and maintaining a positive experience for our clients.Key Responsibilities:1. Welcome and assist customers with inquiries in a friendly...
-
Customer Support Specialist
2 weeks ago
Little Rock, Arkansas, United States Landers Toyota Full timeCompany OverviewFor generations, the Landers family has been a prominent name in the automotive industry. At Steve Landers Toyota, we uphold our legacy through a commitment to family values and a dedication to serving our customers, team members, and communities. Every member of our team plays a vital role in our continued success.Position SummaryWe are...
-
Lead Customer Support Specialist
2 weeks ago
North Little Rock, Arkansas, United States Beacon Hill Full timeSenior Customer Service RepresentativeBeacon Hill Staffing Group is seeking a dedicated Senior Customer Service Representative to join our team. This role offers a temp-to-perm opportunity with regular business hours, Monday through Friday, and a competitive hourly wage based on experience.Position OverviewThe Senior Customer Service Representative will be...
-
Senior Living Community Leadership Position
1 week ago
Little Rock, Arkansas, United States Senior Living Full timeExecutive Director at The Blake at Chenal ValleyBlake Management Group, together with Cardinal Ventures, Inc., is pleased to announce the appointment of Stephen Black as the Executive Director of The Blake at Chenal Valley, a luxurious senior living community in Little Rock, Arkansas.Key Responsibilities:Lead a team of professionals in providing high-quality...
-
Senior Bookkeeping Specialist
2 weeks ago
Little Rock, Arkansas, United States Frost PLLC Full timeJob OverviewAt Frost PLLC, our Senior Bookkeeping Specialists are highly skilled professionals dedicated to managing the complete accounting requirements for small to medium-sized enterprises that engage with us for their financial services. These individuals are proactive multitaskers, equipped with exceptional communication, organizational, and customer...
-
Administrative Support Professional
1 week ago
Little Rock, Arkansas, United States FORVIS Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Document Preparation Specialist to join our team at FORVIS. As a key member of our administrative support team, you will play a critical role in ensuring the timely and accurate preparation of documents for our engagement teams.Key ResponsibilitiesDocument Formatting and Editing: Format and...
-
Customer Experience Specialist
4 days ago
Little Rock, Arkansas, United States Trane Technologies, plc Full timeAbout Trane Technologies, plcWe are a leading global climate innovator, committed to creating sustainable solutions for buildings, homes, and transportation. Our team of experts is dedicated to pushing the boundaries of what's possible for a better world.Our BusinessWe operate through our businesses, including Trane and Thermo King, to deliver innovative...
-
Senior Infrastructure Specialist
2 weeks ago
Little Rock, Arkansas, United States Future State Careers Full timePosition Overview:Future State Careers is on the lookout for a Senior Infrastructure Specialist to join our dynamic team.Key Responsibilities:Efficiently address client inquiries, ensuring that solutions are sustainable by tackling underlying issues.Keep client documentation precise and up-to-date.Work closely with senior engineers to provide support to...
-
Senior Infrastructure Specialist
2 weeks ago
Little Rock, Arkansas, United States Future State Careers Full timePosition OverviewWe are currently seeking a Senior Infrastructure Specialist to join our team at Future State Careers. This role is crucial for ensuring the seamless operation of our clients' systems and infrastructure.Key Responsibilities:Efficiently address client inquiries and issues, implementing long-lasting solutions by identifying underlying...
-
Senior Accounting Specialist
2 weeks ago
Little Rock, Arkansas, United States Priority Wire & Cable Full timePosition OverviewThe Senior Accounting Specialist will be responsible for conducting thorough inventory test counts at various warehouse locations. This role is crucial in ensuring the accuracy of our inventory records and supporting our operational efficiency.Key ResponsibilitiesMaintain an organized database of all leasing agreements.Assist in preparing...