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Utility Customer Service Investigator
2 months ago
The Complaints Investigator is a key role within the Arkansas Government Job, responsible for resolving customer complaints and inquiries regarding state-regulated utilities. This position requires strong communication and analytical skills, as well as the ability to research and evaluate regulatory policies and procedures.
Key Responsibilities- Communicate with utility customers to gather information and resolve complaints in a timely and professional manner.
- Investigate and analyze customer account records, billing data, and usage data to identify issues and determine appropriate resolutions.
- Research and apply regulatory policies and procedures to ensure compliance with state and federal laws.
- Provide detailed and accurate responses to customer inquiries and complaints, and propose resolutions as needed.
- Record and track complaint information in a database to enable research and monitoring of customer issues.
The ideal candidate will possess a formal education equivalent to an associate's degree in general business, office administration, or a related field, and two years of experience in data collection or customer assistance activities. Strong knowledge of procedural methods, arithmetic computations, and the ability to explain policies and procedures to customers are also essential.
What We OfferThe Arkansas Government Job offers a dynamic and challenging work environment, with opportunities for professional growth and development. We are committed to providing equal employment opportunities to all employees and applicants, and to fostering a culture of diversity and inclusion.
