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Claims Resolution Specialist

2 months ago

Little Rock, Arkansas, United States VetJobs Full time

Job Title: Associate Analyst

Job Summary:

We are seeking a highly skilled Associate Analyst to join our team at VetJobs. As a key member of our claims resolution team, you will be responsible for investigating, pursuing, and resolving recovery/subrogation claims of $2K or less. Your expertise will be utilized to negotiate and resolve claims in a timely and efficient manner.

Responsibilities:

* Investigate liability by obtaining official reports, speaking with involved parties, and interacting with company field employees when necessary
* Successfully handle contentious circumstances and manage conflict
* Utilize available databases and math skills to retrieve and calculate the values of claims for recovery/subrogation
* Process payments to vendors and agencies through whom investigative documents were obtained
* Work closely with Accounts Receivable Accounting Department to ensure proper processing and accounting of recoveries
* Prepare and provide management reports as requested
* Identify opportunities for process improvements and reduction in expenditures

Requirements:

* High School Diploma or equivalent
* 3 years of property & casualty claims experience, litigation paralegal/secretarial work, or equivalent experience
* Ability to investigate, evaluate, resolve, document, and report on high volumes of small Liability, Workers' Compensation, and/or Public-Damage-Recovery (subrogation) claims
* Understand elements of legal liability
* Ability to communicate with all levels throughout an organization, accept push-back and criticism, say 'no' in response to customer/claimant/employee demands, prioritize work, operate word/excel/web-based/etc. computer applications, and understand when to bring issues to the attention of others through 'dotted-line' and formal reporting structures

Preferred Qualifications:

* Licensed Claims Adjuster (may be secured after period of employment begins)
* Claims, paralegal, administrative, secretarial, etc. certifications