Customer Service Representative in Retail

2 weeks ago


Shelby, Michigan, United States Viviano Flower Shop Full time
Company:

Location: Shelby Township, MI

Job Type: Full-Time

About Us: Established in 1937, Viviano Flower Shop has dedicated itself to delivering exquisite fresh flowers, plants, and gifts, paired with exceptional artistry, service, and value. We pride ourselves on our integrity and commitment to serving others, celebrating all of life's special moments.

Our achievements stem from our dedicated team. We believe in a service philosophy that emphasizes friendliness, timeliness, accuracy, and a supportive environment for both colleagues and customers. As a family-owned business, we cherish the contributions of every employee and foster a collaborative atmosphere.

Key Responsibilities:
  • Welcome and assist customers warmly as they enter the store and over the phone.
  • Suggest products tailored to customer preferences.
  • Process orders for delivery and pick-up using our specialized point-of-sale system.
  • Ensure the sales floor is tidy and well-organized.
  • Address customer inquiries and resolve concerns efficiently and courteously.
  • Restock and organize merchandise displays.
  • Support inventory management and restocking efforts.
  • Demonstrate empathy and understanding for all celebrations of life.
Qualifications:
  • Prior experience in retail sales is advantageous but not mandatory.
  • Strong communication and interpersonal abilities.
  • Friendly and welcoming attitude.
  • Basic math skills for transaction handling.
  • Capability to stand and walk for extended periods.
  • Ability to lift and carry items weighing up to 10 pounds.
  • Willingness to work flexible hours, including weekends and holidays.
Why Choose Viviano Flower Shop?
  • Attractive hourly wage plus commission opportunities.
  • Employee discounts on a variety of products.
  • Comprehensive health benefits, including medical, dental, and vision coverage.
  • Paid time off for personal needs.


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